Product Manager, Customer Insights Platform

NPS Prism

. Own the Brazil Banking research instrument end-to-end, including questionnaire design, rotation logic, testing, versioning, and ongoing maintenance .

Posted 9/30/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management and research operations, with a strong focus on customer-centric product development and analytics-driven solutions. Proficient in defining product strategies, managing cross-functional teams, and ensuring compliance with data privacy regulations.

Highest-signal resume keywords

Product ManagementData AnalysisSQLAI-Enabled Data ProductsSurvey Methodology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyQuestionnaire DesignData Quality AssessmentAnalytics-Driven ProductsResearch OperationsCustomer Insight AnalysisResponse Rate TrackingVersioningTestingRotation Logic

Soft Skills

Customer-Centric MindsetProblem-SolvingCommunication SkillsInfluencing Without AuthorityCollaboration

Tools & Technologies

AlteryxExcelAI/ML ConceptsNPS MethodologyCX Benchmarking

Industry Keywords

Brazilian Banking MarketData Privacy RegulationsLGPDB2B SaaSPrimary Research

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the Brazil Banking research instrument end-to-end, including questionnaire design, rotation logic, testing, versioning, and ongoing maintenance
Lead new product and feature development efforts for analytics and primary research products, including AI-enabled capabilities
Own product strategy and roadmap decisions, balancing customer value, technical feasibility, and business impact
Define product requirements based on customer needs, pain points, and use cases
Identify, size, and prioritize product opportunities using customer insight and data
Make explicit product tradeoffs and recommendations
Collaborate with engineering, data science, commercial, and operations teams to deliver high-quality products
Unblock cross-functional challenges while balancing speed, quality, and scope
Define and track instrument-level success metrics, including response rate, data quality scores, and customer journey coverage
Use success metrics to drive product iteration
Monitor trends in survey methodology, CX measurement, AI-enabled research tools, and the Brazilian banking market
Ensure compliance with Brazilian data privacy and research regulations, including LGPD

Requirements

What you’ll need

5+ years of experience in product management, research operations, consultancy or a closely related role
Professional-level proficiency in written and spoken English
Strong customer-centric mindset with experience working backwards from user needs
Experience building or managing analytics-driven, research-based, and/or AI-enabled data products
Experience working with engineering, data science, commercial and/or operations team members
Ability to operate as a hands-on individual contributor with ownership mindset
Ability to influence cross-functional teams without formal authority
Strong data analysis skills, including SQL, Alteryx, and Excel
Strong problem-solving skills and comfort operating in ambiguous environments
Excellent verbal and written communication skills
Ability to work across geographies and cultures and communicate technical topics to non-technical audiences
Preferred: experience with B2B SaaS, data platforms, or analytics-driven research products
Preferred: experience with primary research and/or survey methodology, including survey design, sampling, data quality, and research operations
Preferred: familiarity with the Brazilian banking or financial services market
Preferred: experience with NPS methodology or CX benchmarking
Preferred: familiarity with AI/ML concepts, including LLMs, prompt engineering, and RAG applications
Preferred: experience managing other team members
Resume must be submitted in English

Benefits

Comp & perks

Bain’s award-winning collaborative work culture
Hybrid work arrangement (2 days per week based in São Paulo)