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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical reasoning and structured problem-solving skills, with proficiency in Excel and SQL for data analysis and visualization. Capable of delivering actionable customer experience insights through collaboration with cross-functional teams and effective communication.
Highest-signal resume keywords
Proficiency In ExcelProficiency In SQLExperience With TableauStrong Analytical ReasoningExperience In Agile Environments
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data VisualizationAnalytical Model ValidationSurvey DesignProcess ImprovementQuality EnhancementsClient-Facing DashboardsData Quality-Control ProcessesPythonRNPS Methodology
Soft Skills
Strong CommunicationPresentation SkillsStructured Problem-SolvingIndependent Work
Tools & Technologies
NPS PrismTableauPower BIDatabricksAlteryx
Industry Keywords
Customer InsightsBusiness ConsultingPrimary Market ResearchCX BenchmarkingOperational Improvement
Tech Stack
Tools & technologiesCloudPythonSQLTableau
About the role
Key responsibilities & impact- Support development, maintenance, and improvement of NPS Prism instruments through survey monitoring, data-flow oversight, dashboard reviews, and analytical model validation
- Run analyses and turn data into clear, structured narratives for technical and non-technical audiences
- Collaborate with Associate Product Managers and Product Managers to design and improve product features
- Ensure timely, accurate, zero-defect outputs across workstreams
- Support client interactions, answer data and methodology questions, and resolve critical-workstream issues
- Identify and support process improvement, automation, and quality enhancements
- Collaborate with Operations, Commercial, and Tech teams
- Help deliver actionable CX insights through NPS Prism, Bain & Company’s cloud-based CX benchmarking and operational improvement platform
Requirements
What you’ll need- Bachelor's degree in Business, Economics, Engineering, Statistics, Data Science, Social Sciences, or a related field
- 2+ years of relevant experience in product management, customer insights, business consulting, primary market research, data visualization, or analytics
- Strong analytical reasoning and structured problem-solving
- Ability to work independently on complex workstreams
- Proficiency in Excel and SQL
- Experience with Tableau or Power BI and ability to build and validate client-facing dashboards
- Strong communication and presentation skills
- Fluency in English
- Preferred: Experience in Agile environments, survey design/programming/fielding, Databricks, data quality-control processes, Alteryx, Python or R, CX/customer journey mapping/NPS methodology, and client-facing or consulting contexts
Benefits
Comp & perks- Bain & Company’s award-winning collaborative work culture
- Opportunities to develop product craft and broaden impact over time
- Collaborative, inclusive environment
- Professional and personal growth opportunities