Bilingual Customer Service Agent

NQX

. Assist customers via chat and telephone and introduce them to the range of available products, services, and features .

Posted 10/13/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on technical support, account management, and effective communication in both French and English. Proficient in using contact center systems and Microsoft Office while maintaining a high level of accuracy and confidentiality.

Highest-signal resume keywords

Customer Service ExperienceFluency In FrenchTechnical Support SkillsMicrosoft Office ProficiencyAnalytical And Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportAccount ManagementTyping Speed Of 30 Words Per MinuteTroubleshootingAccount CreationDeposits And WithdrawalsContact Center SystemsPromotions ManagementQuality AssuranceResponsible Gaming Promotion

Soft Skills

Positive CommunicationTeam CollaborationProfessionalismAdaptabilityCustomer Engagement

Tools & Technologies

Ticketing ToolsCall Management ToolsMicrosoft OfficeHigh-Speed InternetLoto-Québec Website

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Customer SupportGaming IndustryAccount AccessConfidentialityFast-Paced Environment

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Assist customers via chat and telephone and introduce them to the range of available products, services, and features
Support customers with registration for the 2nd Chance promotion
Provide basic technical support, including account creation, troubleshooting, restarting, and navigation
Respond to inquiries about deposits, withdrawals, promotions, transactions, and account access
Process account actions in accordance with established procedures
Ensure the accuracy, confidentiality, and quality of responses
Promote responsible gaming
Maintain positive, professional, and personalized communication
Support Loto-Québec users on lotoquebec.com, from account creation through deposits, withdrawals, and the products offered

Requirements

What you’ll need

High school diploma or equivalent
Minimum of 2 years of relevant customer service experience
Fluency in spoken and written French
For bilingual positions, proficiency in spoken and written English
Minimum typing speed of 30 words per minute
Strong computer skills and familiarity with contact center systems
Analytical and problem-solving skills
Experience with Microsoft Office and ticketing/call management tools is an asset
Ability to work as part of a team in a fast-paced, continuously evolving environment
Availability to work 35 to 40 hours per week, including evenings and weekends
High-speed Internet connection (minimum 60 Mbps)
Secure and quiet workspace in Québec

Benefits

Comp & perks

Additional bilingual premium of $1.50 per hour after training, where applicable
The comfort of working from home with equipment provided
Fully paid training and coaching program