Bilingual

• Provide customer assistance via phone and chat for delivery status, redirected mail, rates, and general service questions
• Manage multiple chats while ensuring responses meet service standards
• Ramp chat concurrency from 1 chat during the first 2 days, to 2 chats from days 3 to 10, and 3 chats from day 11 onward
• Handle incoming calls professionally, empathetically, and with a solution-focused approach
• Document customer interactions accurately and follow processes while navigating multiple tools
• Adapt to evolving customer needs and support requirements across calls, chat, or both depending on business demand

Canada Post Representative – Bilingual

Customer Support

• Provide user support by phone and through the chat platform
• Guide customers throughout their entertainment experience on lotoquebec.com
• Assist with the initial creation of customer accounts
• Explain deposit and withdrawal methods and address responsible gaming principles
• Provide basic technical support, including account creation, troubleshooting, restarting, and navigation
• Assist customers with all products offered on the website
• Present available products, services, and features
• Support customers with their registration for the 2nd Chance promotion
• Respond to inquiries regarding deposits, withdrawals, promotions, transactions, and account access
• Perform account actions in accordance with established procedures
• Ensure the accuracy, confidentiality, and quality of responses
• Promote responsible gaming
• Maintain positive, professional, and personalized communication

NQX

Canada Post Representative – Bilingual

Bilingual Customer Service Agent