Bilingual Customer Service Agent

NQX

. Provide user support by phone and through the chat platform .

Posted 9/17/2026part-timeRemote • CanadaJuniorMid-Level💰 CA$17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on user support, account management, and responsible gaming principles. Proficient in both French and English communication, with the ability to navigate contact center systems effectively.

Highest-signal resume keywords

Customer Service ExperienceFluency in FrenchFluency in EnglishAnalytical and Problem-Solving SkillsStrong Computer Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account CreationTechnical SupportTroubleshootingTyping Speed of 30 Words Per MinuteDeposit and Withdrawal MethodsResponsible Gaming Principles

Soft Skills

Clear Verbal CommunicationAttention to DetailProfessionalismDiplomacyTeamwork

Tools & Technologies

Contact Center Systems

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer SupportEntertainment ExperiencePromotionsAccount AccessQuality of Responses

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Provide user support by phone and through the chat platform
Guide customers throughout their entertainment experience on lotoquebec.com
Assist with the initial creation of customer accounts
Explain deposit and withdrawal methods and address responsible gaming principles
Provide basic technical support, including account creation, troubleshooting, restarting, and navigation
Assist customers with all products offered on the website
Present available products, services, and features
Support customers with their registration for the 2nd Chance promotion
Respond to inquiries regarding deposits, withdrawals, promotions, transactions, and account access
Perform account actions in accordance with established procedures
Ensure the accuracy, confidentiality, and quality of responses
Promote responsible gaming
Maintain positive, professional, and personalized communication

Requirements

What you’ll need

High school diploma or equivalent
Minimum of 2 years of relevant customer service experience
Fluency in spoken and written French
For bilingual positions, proficiency in spoken and written English
Minimum typing speed of 30 words per minute
Strong computer skills and familiarity with contact center systems
Analytical and problem-solving skills
Clear verbal and written communication
Sound judgment, attention to detail, and professionalism
Diplomacy, tact, and courtesy
Ability to work as part of a team in a fast-paced, constantly changing environment
Availability to work 20 to 40 hours per week, including evenings and weekends, between 8:00 a.m. and 11:00 p.m.
High-speed Internet connection of at least 60 Mbps
Secure, quiet workspace in Quebec

Benefits

Comp & perks

Competitive wage of $18.50 per hour
Additional bilingual premium of $1.50 per hour after training, where applicable
The comfort of working from home, with equipment provided
Fully paid training and coaching program