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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates bilingual communication skills in French and English, providing exceptional customer service through effective problem-solving and multitasking in a fast-paced environment. Proficient in managing customer interactions via phone and chat while maintaining service standards and documentation accuracy.
Highest-signal resume keywords
Bilingualism (French/English)Customer Service ExperienceTyping Speed 40+ WPMStrong Multitasking SkillsExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Problem-SolvingAttention to DetailEmpathyFlexibilityAbility to De-Escalate
Industry Keywords
Customer AssistanceChat ConcurrencyService StandardsFast-Paced EnvironmentHigh-Speed Internet Connection
About the role
Key responsibilities & impact- Provide customer assistance via phone and chat for delivery status, redirected mail, rates, and general service questions
- Manage multiple chats while ensuring responses meet service standards
- Ramp chat concurrency from 1 chat during the first 2 days, to 2 chats from days 3 to 10, and 3 chats from day 11 onward
- Handle incoming calls professionally, empathetically, and with a solution-focused approach
- Document customer interactions accurately and follow processes while navigating multiple tools
- Adapt to evolving customer needs and support requirements across calls, chat, or both depending on business demand
Requirements
What you’ll need- Bilingualism (French/English), interacting with French- and English-speaking people in Canada
- Answer calls in English between 50% to 80% of the time
- Typing speed of 40+ WPM with accuracy
- Available to work full-time, up to 40 hours per week
- Availability Monday to Friday, 7:00 am to 11:00 pm EST
- Availability Saturday and Sunday, 9:00 am to 9:00 pm EST
- Must reside within the hiring location
- Must reside in New Brunswick, in the zone associated with the Moncton office
- Reliable high-speed internet connection, minimum 25 MBPS
- Dedicated, quiet workspace free of distractions
- Flexibility to work evenings and weekends
- Excellent written and spoken communication skills with ability to de-escalate and resolve customer concerns
- Strong multitasking and problem-solving skills, with attention to detail
- Comfortable working under pressure in a fast-paced environment
- Previous customer service experience is an asset
Benefits
Comp & perks- Premiums for weekend hours and bilingualism
- Fully-paid training and coaching program
- Work from home – equipment provided
- Full benefits package after six months, including medical, dental, life insurance, enhanced RRSP contributions, and discounts on insurance
- Career progression opportunities to advanced roles as you gain experience