Junior Service Delivery Manager

NSC Global

. Assist with coordinating resources across different service teams .

Posted 9/15/2026full-timeRemote • SwedenJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational abilities and effective communication skills while coordinating resources and maintaining compliance with internal policies and security standards. Proficient in tracking service requests and managing financial forecasts in a corporate environment.

Highest-signal resume keywords

Organizational AbilitiesCRM Tools ExposureITIL KnowledgeFinancial ForecastingCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Resource CoordinationStatus ReportingBilling TrackingService Request LoggingRoot Cause AnalysisAsset ManagementOperational Planning

Soft Skills

Strong CommunicationEagerness to Learn

Tools & Technologies

IT Ticketing Tools

Industry Keywords

IT ConceptsProject Management Principles

About the role

Key responsibilities & impact

Assist with coordinating resources across different service teams
Help maintain standard methods and tool usage across accounts
Compile and organize comprehensive status reports for leadership and clients
Track billing, invoicing tasks, and basic financial forecasts
Log, evaluate, and track daily service requests, change requests, and technical assurance handovers
Monitor escalation logs and track Root Cause Analysis (RCA) progress
Record problem reports alongside technical teams
Maintain accurate records for asset management requirements
Support account planning tasks to ensure internal policies and security standards are met
Schedule, organize, and prepare materials for regular service review meetings and internal operational syncs

Requirements

What you’ll need

College or University degree in IT, Business Administration, Information Systems, or a related field (or equivalent entry-level coursework)
2 years hands-on experience in a corporate environment
Strong organizational abilities
Basic exposure to CRM or IT ticketing tools
Familiarity with core IT concepts
Foundational knowledge of ITIL or project management principles is a plus
Excellent written and verbal communication skills in English and local language where required
Eagerness to learn client accounts, business contexts, and operational workflows in a fast-paced environment

Benefits

Comp & perks

Equal opportunities employer committed to diversity and an inclusive environment
Reasonable adjustments and support during the recruitment process