Head of Customer Solutions

nShift

. Lead, coach and grow the Customer Solutions Managers / Pre-Sales Engineers team .

Posted 10/22/2026full-timeStockholm • SwedenLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading customer-facing teams within B2B SaaS environments, focusing on improving retention, adoption, and expansion through structured coaching and accountability. Proficient in managing integrations, APIs, and logistics workflows while fostering strong relationships with stakeholders and partners.

Highest-signal resume keywords

B2B SaaS LeadershipRetention ImprovementIntegration ManagementStrong Communication SkillsPre-Sales Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IntegrationsAPIsCarrier ServicesShipping WorkflowsProcess BuildingMetrics DevelopmentAccount StrategyRFP/RFI SupportSolution DesignCustomer Workshops

Soft Skills

CoachingRelationship BuildingSimplifying Complex TopicsAccountabilityCommercial Awareness

Tools & Technologies

WMSOMSERPTMS3PLsShipping Software

Industry Keywords

LogisticsE-CommerceCustomer ServiceProcurementChannel-Led Customer Models

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead, coach and grow the Customer Solutions Managers / Pre-Sales Engineers team
Recruit, onboard and develop talent
Define the team’s operating model, including account and resource allocation, coverage, workload balance and handover points
Ensure opportunities and implementations are well scoped, including integrations, carriers, workflows, dependencies, risks and expected outcomes
Set scoping standards and discovery practices
Act as the quality gate on complex or strategic deals, RFPs and customer workshops
Partner with Sales leadership on deal strategy and ensure consistent messaging
Support Sales and CS on customer cases to drive platform adoption
Orchestrate delivery of customer outcomes and drive growth and CSAT
Build relationships with key customers, resellers and partners
Improve retention, adoption and expansion
Establish Customer Solutions as a source of knowledge, solutions ownership and recommendations

Requirements

What you’ll need

Proven experience leading customer-facing teams in B2B SaaS, ideally including managers or senior individual contributors
Track record of improving retention, adoption and expansion through structure, coaching and clear accountability
Credibility with business and technical stakeholders across logistics, e-commerce, IT, operations, customer service and procurement
Good understanding of integrations, APIs, carrier services and shipping workflows, or similar environments
Strong commercial awareness, including reading renewal, churn and expansion signals and connecting them to account strategy and forecasting
Experience building processes, metrics and operating rhythms, including account reviews and scoping standards
Strong written and spoken communication, with the ability to simplify complex topics
Fluent English
Professional level Swedish and/or another Nordic language is an advantage
Experience in logistics, e-commerce, carriers, WMS, OMS, ERP, TMS, 3PLs or shipping software is an advantage
Experience with reseller, partner or channel-led customer models is an advantage
Pre-sales leadership experience, including technical discovery, solution design, RFP/RFI support and customer workshops, is an advantage
Experience restructuring or scaling a customer-facing team is an advantage
CV must be uploaded in English

Benefits

Comp & perks

Equal-opportunity employer committed to diversity and inclusion
Inclusive environment for everyone