nShift

Operations

• Partner directly with the Chief Customer Officer to transform a post-sales organisation of approximately 140 people
• Lead and personally deliver high-priority transformation initiatives across Support, Carrier Integration, and Professional Services
• Run and facilitate workshops with functional leaders and frontline teams
• Design new ways of working and take initiatives from idea through execution
• Build or prototype AI-enabled workflows, tools, and automations
• Identify opportunities for AI and automation to accelerate transformation
• Translate strategic priorities into concrete initiatives spanning multiple functions
• Manage cross-functional handoffs and dependencies
• Represent the Chief Customer Officer in relevant forums and decisions
• Maintain a visible leadership presence across European offices
• Build working relationships with functional leaders and frontline staff
• Support internal talent development and connect frontline teams with the executive team

Senior Director of Post Sales Operations