Head of Pre-Sales – Solutions

nShift

. Lead, coach and grow the Customer Solutions Managers / Pre-Sales Engineers team .

Posted 11/11/2026full-timeStockholm • SwedenLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading customer-facing teams within B2B SaaS environments, focusing on improving retention, adoption, and expansion through structured coaching and accountability. Proficient in managing integrations, APIs, and logistics workflows while fostering strong relationships with stakeholders and partners.

Highest-signal resume keywords

B2B SaaS LeadershipCustomer Retention StrategiesIntegration and API KnowledgeStrong Communication SkillsProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Solutions ManagementAccount StrategyForecastingMetrics DevelopmentScoping StandardsDiscovery PracticesRFP ManagementWorkflow OptimizationCoaching and DevelopmentTeam Restructuring

Soft Skills

LeadershipCoachingRelationship BuildingSimplifying Complex TopicsAccountability

Tools & Technologies

WMSOMSERPTMS3PLsShipping Software

Industry Keywords

LogisticsE-commerceCarrier ServicesCustomer ServiceProcurementChannel-Led Models

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead, coach and grow the Customer Solutions Managers / Pre-Sales Engineers team
Recruit, onboard and develop talent
Define the team's operating model, including account and resource allocation, coverage, workload balance and handover points
Ensure opportunities and implementations are properly scoped across integrations, carriers, workflows, dependencies, risks and expected outcomes
Set scoping standards and discovery practices
Act as quality gate on complex or strategic deals, RFPs and customer workshops
Partner with Sales leadership on deal strategy and customer messaging
Support Sales and CS on customer cases to drive platform adoption and expansion
Orchestrate internal teams to deliver customer outcomes and improve growth and CSAT
Build relationships with key customers, resellers and partners
Improve retention, adoption, expansion, bookings and implementation quality
Establish Customer Solutions as a source of knowledge, solution ownership and recommendations

Requirements

What you’ll need

Proven experience leading customer-facing teams in B2B SaaS, ideally including managers or senior individual contributors
Track record of improving retention, adoption and expansion through structure, coaching and clear accountability
Credibility with business and technical stakeholders across logistics, e-commerce, IT, operations, customer service and procurement
Good understanding of integrations, APIs, carrier services and shipping workflows, or similar environments
Strong commercial awareness, including renewal, churn and expansion signals, account strategy and forecasting
Experience building processes, metrics and operating rhythms
Strong written and spoken communication, with ability to simplify complex topics
Fluent English
Professional level Swedish and/or other Nordic language is an advantage
Experience in logistics, e-commerce, carriers, WMS, OMS, ERP, TMS, 3PLs or shipping software is an advantage
Experience with reseller, partner or channel-led customer models is an advantage
Pre-sales leadership experience is an advantage
Experience restructuring or scaling a customer-facing team is an advantage
CV must be uploaded in English

Benefits

Comp & perks

Equal-opportunity employer fostering an inclusive environment
Diversity and inclusion commitment