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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading transformation initiatives within B2B SaaS environments, with a strong focus on building AI-enabled tools and automated workflows. Proven ability to facilitate workshops, manage cross-functional teams, and translate strategic priorities into actionable outcomes.
Highest-signal resume keywords
Transformation LeadershipAI-Enabled Tool DevelopmentWorkshop FacilitationCross-Functional CollaborationB2B SaaS Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AI Tool PrototypingAutomated Workflow DesignOperating Model ChangeCustomer Operations ManagementPost-Sales Strategy
Soft Skills
Strong Facilitation SkillsExcellent Communication SkillsRelationship Building
Industry Keywords
B2B SaaSCustomer SuccessProfessional ServicesCarrier IntegrationSupport Functions
About the role
Key responsibilities & impact- Partner directly with the Chief Customer Officer to transform a post-sales organisation of approximately 140 people
- Lead and personally deliver high-priority transformation initiatives across Support, Carrier Integration, and Professional Services
- Run and facilitate workshops with functional leaders and frontline teams
- Design new ways of working and take initiatives from idea through execution
- Build or prototype AI-enabled workflows, tools, and automations
- Identify opportunities for AI and automation to accelerate transformation
- Translate strategic priorities into concrete initiatives spanning multiple functions
- Manage cross-functional handoffs and dependencies
- Represent the Chief Customer Officer in relevant forums and decisions
- Maintain a visible leadership presence across European offices
- Build working relationships with functional leaders and frontline staff
- Support internal talent development and connect frontline teams with the executive team
Requirements
What you’ll need- 10+ years in senior post-sales, customer operations, or transformation leadership roles within B2B SaaS
- Experience spanning more than one of Support, Professional Services, Customer Success, or Partner/Integration functions
- Demonstrated track record of personally building AI-enabled tools, automated workflows, operating models, or similar
- Experience leading hands-on transformation or operating-model change
- Experience running workshops and driving execution to completion
- Comfortable operating in ambiguity and building structure without a fully formed mandate
- Experience navigating senior leadership environments and translating complex operational issues into actionable decisions
- Hands-on AI fluency, including building or prototyping with AI tools
- Strong facilitation skills
- Excellent written and verbal communication skills
- Fluent written and spoken English
- Willingness to travel frequently across European offices
- CV must be uploaded in English
Benefits
Comp & perks- Equal-opportunity employer
- Inclusive and diverse work environment
- Frequent travel across European offices as part of the role