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nShift

Support Agent

nShift

. Provide technical support to customers and partners via phone and written communication .

Posted 11/11/2026contractStockholm • SwedenMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities, ensuring compliance with SLAs and KPIs while effectively communicating with customers and partners in both Swedish and English. Proficient in troubleshooting and fostering a collaborative service-oriented team culture.

Highest-signal resume keywords
Technical SupportFluency In SwedishFluency In EnglishCustomer Service ExperienceSaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical TroubleshootingCompliance With SLAsKnowledge SharingBasic Training DeliveryLogistics Experience
Soft Skills
Proactive Workload ManagementCollaborationService-Oriented Culture
Tools & Technologies
Email TicketsTeams MeetingsPhone Calls
Industry Keywords
SaaSCustomer SupportTechnical SupportLogistics

About the role

Key responsibilities & impact
  • Provide technical support to customers and partners via phone and written communication
  • Handle incoming requests through inbound and outbound phone calls, email tickets, and Teams meetings
  • Ensure compliance with SLAs and KPIs
  • Deliver basic training to customers and colleagues
  • Proactively manage workload
  • Contribute to a service-oriented team culture through knowledge sharing
  • Collaborate with internal teams
  • Assist partners with complex troubleshooting

Requirements

What you’ll need
  • Previous customer service experience
  • Fluency in Swedish and English (mandatory)
  • Interest in IT and technical troubleshooting
  • Knowledge of additional languages, with German a plus
  • Previous experience in a SaaS company is a bonus
  • Experience in logistics is a bonus
  • CV must be uploaded in English

Benefits

Comp & perks
  • Equal opportunity employer
  • Inclusive and diverse work environment
  • Hybrid work arrangement