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nShift

Technical Support Engineer – French Speaking

nShift

. Respond to customer requests through multiple channels .

Posted 10/14/2026full-timeBucharest • RomaniaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on achieving SLA and CSAT goals while effectively resolving incidents and service requests. Proficient in both English and French, with a commitment to fostering a positive team-oriented culture and expanding product knowledge.

Highest-signal resume keywords
IT-Support ExperienceCustomer Service ExperienceFluent in English and FrenchSaaS ExperienceLogTech Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Positive AttitudeTeam-OrientedGood Time ManagementStructured and OrderlyFlexible
Tools & Technologies
ERPWMSTMS
Certifications & Qualifications
Bachelor in ITApprenticeship in IT
Industry Keywords
Customer ExperienceService RequestsIncidentsSLACSATKnowledge Sharing

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Respond to customer requests through multiple channels
  • Deliver Service Requests and help resolve Incidents
  • Achieve SLA and CSAT goals
  • Stay ahead of the workload through proactive measures
  • Expand product and domain knowledge
  • Participate in building a strong service-oriented team culture centered on knowledge sharing
  • Ensure nShift customers receive a strong customer experience
  • Resolve production-affecting issues quickly and effectively

Requirements

What you’ll need
  • Previous experience in IT-Support or Customer Service
  • Fluent in English and French
  • Positive and team-oriented attitude
  • Customer-centric with a professional demeanour
  • Good time management
  • Structured and orderly with a sense of urgency
  • Flexible when the situation dictates it
  • Bachelor/Apprenticeship in IT/Service (nice to have)
  • SaaS experience (nice to have)
  • LogTech experience, including ERP/WMS/TMS (nice to have)
  • Nordic language skills (nice to have)
  • CV must be uploaded in English

Benefits

Comp & perks
  • Equal-opportunity employer
  • Inclusive environment fostering diversity in all forms