Care Concierge – Medical Assistant

Nsight Health

. Handle AI-routed patient calls based on certified intents .

Posted 11/4/2026full-timeRemote • United StatesMid-LevelSenior💰 $18 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient engagement and education, utilizing strong communication skills to explain technical information clearly. Capable of managing high-volume patient interactions while maintaining compliance with regulations and company policies.

Highest-signal resume keywords

Active Medical Assistant CertificationPatient Engagement and EducationEHR and CRM ProficiencyAI Fluency with Tools Like Claude and ChatGPTHigh-Volume Patient Contact Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient OnboardingMedication ReviewsTechnical Issue ResolutionDocumentation StandardsSOP AdherenceDevice Setup and EducationObjection HandlingBilling RequirementsRemote Patient MonitoringTelephonic Outreach

Soft Skills

Active ListeningOrganizational SkillsGoal-DrivenEnergetic Phone PresenceAdaptability

Tools & Technologies

EHRCRMSoftphoneChat ApplicationsWorkflow Automation Tools

Certifications & Qualifications

Active Medical Assistant Certification

Industry Keywords

HealthcarePatient EducationTelehealthRemote Patient MonitoringHIPAA ComplianceContact Center ExperienceCustomer ExperienceBilingual in English and Spanish

About the role

Key responsibilities & impact

Handle AI-routed patient calls based on certified intents
Read AI-generated case information and screen-pop, identify the patient’s program stage, and complete the next step on the same call
Lead patient onboarding by phone or video
Explain remote monitoring and guide patients through unpacking, setting up, and connecting devices
Complete setup, education documentation, and medication reviews during onboarding calls
Conduct proactive outreach to patients who are behind on readings
Perform interactive communication calls to assess patient status and maintain eligibility
Prioritize outreach based on adherence status and campaign requirements
Coordinate with AI outreach to prevent duplicate patient contacts
Resolve inbound product, service, device, and account inquiries via phone, email, and chat
Process device replacements, re-shipments, and gateway re-links according to SOPs
Upon certification, call warm and hot leads on behalf of their doctors, handle objections, and enroll patients
Upon certification, manage conversations with patients at risk of disenrollment and resolve dissatisfaction
Document patient interactions, outcomes, and follow-ups in the EHR and CRM in real time, including billing requirements
Escalate clinical concerns, technical issues, and billing issues to appropriate teams
Meet or exceed daily and monthly productivity targets
Contribute to a collaborative and supportive team environment
Promote Nsight Health’s values of positivity, patient-centricity, and innovation
Maintain compliance with company policies and applicable regulations
Perform other duties as assigned

Requirements

What you’ll need

Active Medical Assistant (MA) certification
Optimistic, energetic, and warm phone presence with a clear and confident speaking voice
Strong active listening skills and ability to adjust tone, pace, and approach in real time
Passion for patient engagement and education; ability to explain technical information clearly to individuals with varying technical literacy
Goal-driven and motivated to meet productivity targets
Strong organizational skills and attention to detail
Ability to follow established SOPs, scripts, and documentation standards
Ability to manage approximately 100 or more patient contacts per day in a very high-volume environment
Proficiency using computers and multiple software applications simultaneously, including EHR, CRM, softphone, and chat
Ability to work independently and effectively in a remote environment
High school diploma or equivalent
Demonstrated AI fluency; active use of tools such as Claude, ChatGPT, or workflow automation in daily work
Minimum internet speed of 50 Mbps download / 10 Mbps upload
Hardwired internet connection required
Speed test submission required during the offer process
Private, HIPAA-compliant workspace
Mandatory attendance for the four-week training program
Preferred: service-industry or face-to-face customer experience
Preferred: bilingual in English and Spanish; proficiency is tested
Preferred: healthcare, patient education, telehealth, telephonic outreach, or remote patient monitoring experience
Preferred: sales, enrollment, or retention experience, including objection handling
Familiarity with common medical devices is preferred
Contact center experience is a plus but not required

Benefits

Comp & perks

Monthly productivity bonus across certified intents
Evening differential: +$1.50/hour for hours worked after 7:00 PM
Late-night differential: +$2.00/hour for hours worked after 10:00 PM
Weekend differential: +$1.50/hour for Saturday and Sunday hours
Sign-on bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance
5% bilingual pay allowance
11 paid company holidays annually
Paid Time Off (PTO)
Medical, dental, vision, and supplemental insurance options
401(k) plan with 3.5% company match
Company-provided equipment
Four-week comprehensive training program