Customer Success Manager

Nsight Health

. Own the health and status of an assigned portfolio of provider accounts .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing provider accounts, ensuring retention, and addressing client issues effectively. Proficient in project management, analytical assessment of account health, and utilizing AI tools to enhance customer success.

Highest-signal resume keywords

Customer Success ManagementProject ManagementAccount Relationship ManagementAnalytical SkillsAI Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementRetention StrategiesHealth Scoring AnalysisDe-Escalation TechniquesClinical LiteracyQuarterly Business ReviewsOnboarding ProgramsEscalation ProtocolsRemote Care ExperienceChronic Care Management

Soft Skills

Communication SkillsProblem-SolvingCollaborationLeadershipAdaptability

Tools & Technologies

HubSpotSalesforceAI Tools

Industry Keywords

Provider RelationshipsMulti-Client EnvironmentHigh-Growth EnvironmentPod ModelClient Services

About the role

Key responsibilities & impact

Own the health and status of an assigned portfolio of provider accounts
Own retention, surface risks early, and coordinate with Director, Support, Implementation, and Customer Growth partners
Move accounts onto durable long-term agreements
Own the warm handoff from Sales and Growth into Customer Success at go-live
Serve as the senior point of contact for difficult provider issues and de-escalate escalations
Project manage issues to clean resolution while coordinating Support and Implementation
Identify non-adherent patients and surface care gaps, outcome trends, and program results
Run quarterly business reviews and provider reporting
Participate in Customer Success deep dives and escalation syncs
Partner with Customer Growth in a shared pod model
Maintain accurate account health, status, and activity in HubSpot
Report client health, risk, and retention to the Director and leadership

Requirements

What you’ll need

Three or more years in Customer Success, client services, or account management in a multi-client environment
Proven track record of owning account relationships and reducing churn or improving retention
Strong project management and de-escalation skills
Willingness to own the hardest accounts personally
Clinically literate, or able to become fluent quickly
Comfortable speaking to clinical outcomes with providers
High AI fluency and active, working use of AI tools in daily professional workflow
Strong analytical ability to read health scoring views, diagnose account risk, and execute corrective plans
Preferred: Experience in remote care, RPM, CCM, or chronic care management and provider-facing relationships
Preferred: Experience with health scoring, quarterly business review frameworks, onboarding programs, and escalation protocols
Preferred: Hands-on experience with HubSpot or Salesforce, including health score tracking and reporting
Preferred: Background in a PE-backed or venture-backed high-growth environment
Preferred: Experience operating in a pod model alongside a growth or sales team

Benefits

Comp & perks

PTO Accrual
Medical, Dental, Vision, and supplemental insurance options
401(k) Plan with 3.5% Company Match
Company-provided equipment
Annual performance-based bonus eligibility