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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient engagement and education, with a strong focus on adherence support and effective communication. Proficient in EHR systems and committed to maintaining compliance and accurate documentation.
Highest-signal resume keywords
Active Medical Assistant LicenseStrong Communication SkillsPatient EngagementEHR Systems ProficiencyMotivational Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Persuasive SkillsCollaboration
Certifications & Qualifications
Active Medical Assistant License
Industry Keywords
Patient AdherenceRPM EngagementHIPAA ComplianceClinical EngagementDocumentation
About the role
Key responsibilities & impact- Conduct outbound outreach to support patient adherence and RPM engagement goals
- Encourage and educate patients to complete required physiological readings each month
- Perform Interactive Communication calls to assess patient status and support clinical engagement
- Identify and address adherence barriers through education and motivational support
- Prioritize outreach based on adherence status and campaign requirements
- Maintain accurate and compliant documentation of patient interactions
- Escalate clinical concerns or patient issues to appropriate care teams
- Collaborate with internal teams and AI outreach systems to ensure efficient patient engagement
- Complete comprehensive training before independently supporting patients
Requirements
What you’ll need- Active Medical Assistant license required
- Strong communication and persuasive skills
- Passion for patient engagement and education
- Moderate to advanced proficiency in EHR systems
- Experience in a medical or sales-focused role preferred
- Minimum internet speed of 50 Mbps download / 15 Mbps upload
- Hardwired internet connection required
- Speed test submission required during the offer process
- Private, HIPAA-compliant workspace
- Mandatory attendance for the four-week training program
- Ability to complete training Monday through Friday, 9:00 AM–6:00 PM Eastern Time
Benefits
Comp & perks- $1.50/hour evening differential for hours worked after 7:00 PM
- $2.00/hour late-night differential for hours worked after 10:00 PM
- $1.50/hour weekend differential for Saturday and Sunday hours
- $1,500 sign-on bonus paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance
- Uncapped monthly bonus potential ($3,000–$4,000 average)
- 5% bilingual pay allowance
- 11 paid company holidays annually
- Paid Time Off (PTO)
- Medical, dental, vision, and supplemental insurance options
- 401(k) plan with 3.5% company match
- Company-provided equipment