Customer Success Manager

Nsight

. Own the health and status of assigned provider accounts using green, yellow, and red standards .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing provider accounts, ensuring retention, and addressing complex issues through effective project management and de-escalation strategies. Proficient in utilizing AI tools and analyzing health scoring to drive clinical outcomes and enhance provider relationships.

Highest-signal resume keywords

Customer Success ManagementProject ManagementAccount Retention StrategiesClinical LiteracyAI Tool Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementHealth Scoring AnalysisChurn ReductionOutcome TrendingProgram Reporting

Soft Skills

De-Escalation SkillsAnalytical AbilityCommunication Skills

Tools & Technologies

HubSpotSalesforce

Industry Keywords

Remote CareRPMCCMChronic Care ManagementProvider-Facing Relationships

About the role

Key responsibilities & impact

Own the health and status of assigned provider accounts using green, yellow, and red standards
Own account retention, surface risks early, and coordinate with leadership, Support, Implementation, and Customer Growth partners
Move accounts onto durable long-term agreements
Own the warm handoff from Sales and Growth into Customer Success at go-live
Serve as the senior point of contact for complex provider issues and de-escalate escalations
Project manage issues to resolution while coordinating Support and Implementation
Action non-adherent patients and bring proactive clinical value to providers using care gaps, outcome trending, and program reporting
Run quarterly business reviews and provider reporting
Participate in Customer Success deep dives and escalation syncs
Partner with Customer Growth in a shared pod model
Maintain accurate account health, status, and activity in HubSpot
Regularly report client health, risk, and retention to the Director of Customer Success

Requirements

What you’ll need

Three or more years in Customer Success, client services, or account management in a multi-client environment
Proven track record of owning account relationships and reducing churn or improving retention
Strong project management and de-escalation skills
Clinically literate, or able to become fluent quickly, and comfortable speaking to clinical outcomes with providers
High AI fluency and active, working use of AI tools in daily professional workflow
Strong analytical ability to read a health scoring view, diagnose account risk, and execute a corrective plan
Preferred: Experience in remote care, RPM, CCM, or chronic care management and provider-facing relationships
Preferred: Experience with health scoring, quarterly business review frameworks, onboarding programs, and escalation protocols
Preferred: Hands-on experience with HubSpot or Salesforce, including health score tracking and reporting
Preferred: Background in a PE-backed or venture-backed high-growth environment
Preferred: Experience operating in a pod model alongside a growth or sales team

Benefits

Comp & perks

Eligible for an annual performance-based bonus based on company and individual performance
PTO accrual
Medical insurance
Dental insurance
Vision insurance
Supplemental insurance options
401(k) plan with 3.5% company match
Company-provided equipment