Inside Sales Phone Agent

Nsight

. Conduct outbound calls to patients using provided scripts to explain and enroll them in remote patient monitoring and chronic care management programs .

Posted 10/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and interpersonal skills to effectively engage patients and secure enrollments in remote patient monitoring and chronic care management programs. Proficient in using Google Workspace tools for data entry and reporting while adhering to HIPAA compliance and company policies.

Highest-signal resume keywords

Proven Sales ExperienceExcellent Communication SkillsGoogle Workspace ProficiencyCall Center ExperienceHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryPatient EnrollmentScript NavigationProblem-SolvingTime Management

Soft Skills

Interpersonal SkillsEmpathyAdaptabilityRapport BuildingOrganizational Skills

Tools & Technologies

Google SheetsGoogle DocsClaudeChatGPTWorkflow Automation Platforms

Industry Keywords

HIPAA ComplianceRemote Patient MonitoringChronic Care ManagementCustomer ServiceCall Center

About the role

Key responsibilities & impact

Conduct outbound calls to patients using provided scripts to explain and enroll them in remote patient monitoring and chronic care management programs
Communicate the value of services, address patient questions, and overcome objections to secure enrollments
Meet and exceed daily and monthly enrollment targets
Provide exceptional customer service and ensure a positive patient experience
Verify and record patient information accurately
Adhere to HIPAA and company compliance guidelines
Participate in daily morning virtual meetings and collaborate with the virtual team using Google Workspace tools
Use Google Sheets and Docs for data entry and reporting
Remain flexible and adaptable to changes in scripts, processes, and program offerings
Anticipate patient needs and provide proactive support
Maintain compliance with company policies and applicable regulations
Perform other duties as assigned

Requirements

What you’ll need

Proven sales experience is required
Excellent communication and interpersonal skills, with a clear and friendly speaking voice
Ability to navigate multiple scripts and handle potential rejections
Strong ability to build rapport and establish trust with patients
Ability to multitask and manage time effectively in a remote work environment
Positive, upbeat, and empathetic attitude
Ability to read, write, and interpret documents and instructions
Strong problem-solving and reasoning abilities
Strong communication and organizational skills
Proficiency in Google Workspace (Sheets, Docs, etc.) preferred
Associate's degree is a plus
Call center experience preferred
Minimum internet speed of 50 Mbps download / 10 Mbps upload
Hardwired internet connection required — no Wi-Fi
Speed test submission required during the offer process
Private, HIPAA-compliant workspace
Ability to work Monday–Friday, 10:00 AM–7:00 PM EST
Mandatory training attendance for 5–7 days, Monday–Friday, 9:00 AM–6:00 PM Eastern Time
AI fluency and comfort using tools such as Claude, ChatGPT, and workflow automation platforms
Compliance with HIPAA and company policies

Benefits

Comp & perks

Shift differentials: +$1.50/hour for hours worked after 7:00 PM
Late-night differential: +$2.00/hour for hours worked after 10:00 PM
Weekend differential: +$1.50/hour for all hours worked Saturday and Sunday
Sign-on bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at payout
Monthly bonus potential up to $4,500
5% Bilingual Pay Allowance
11 Paid Company Holidays annually
Paid Time Off (PTO)
Medical, Dental, Vision, and supplemental insurance options
401(k) Plan with 3.5% Company Match
Company-provided equipment
Home-based remote work environment