Service Designer

NSW Department of Education

. Work across complex services and programs to understand user needs and identify opportunities for improvement .

Posted 9/18/2026full-timeParramatta • AustraliaMid-LevelSenior💰 A$116,981 - A$129,492 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in human-centred design, including user research, prototyping, and facilitation, while effectively engaging stakeholders and synthesizing qualitative research to enhance service experiences.

Highest-signal resume keywords

Human-Centred DesignQualitative ResearchPrototypingFacilitationAgile Methodologies

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

User ResearchPrototypingService DesignJourney MappingService BlueprintingUser TestingResearch SynthesisDesign DirectionComplex Problem StructuringTask Management

Soft Skills

CommunicationStakeholder EngagementCollaborationFacilitation SkillsAdaptability

Tools & Technologies

Virtual Innovation PlatformsProject Management Platforms

Certifications & Qualifications

Working with Children Check (WWCC) Clearance

Industry Keywords

Public EducationAboriginal Education PolicyPartnership AgreementCross-Functional TeamsMultidisciplinary Teams

About the role

Key responsibilities & impact

Work across complex services and programs to understand user needs and identify opportunities for improvement
Design better service experiences using human-centred design throughout the service design lifecycle
Conduct research and discovery through prototyping, testing and implementation
Work closely with users, stakeholders and multidisciplinary teams
Conduct stakeholder and user interviews
Create journey maps and service blueprints
Synthesise qualitative research
Facilitate co-design workshops
Develop prototypes and conduct user testing
Use virtual innovation and project management platforms to support collaborative workshops, service mapping, research, planning, task management and project delivery

Requirements

What you’ll need

Practical experience using human-centred design, including user research, prototyping and facilitation
Strong qualitative research and analysis skills
Experience working in agile, multidisciplinary and cross-functional teams
Ability to contribute to strategic design direction while delivering detailed design work
Strong facilitation, communication and stakeholder engagement skills
Ability to balance user needs, business objectives and delivery constraints
Ability to work with ambiguity, structure complex problems, and translate research and design insights into practical recommendations and outcomes
Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG
Current and valid Working with Children Check (WWCC) Clearance for paid employment
Demonstrated understanding of and commitment to the value of public education
Australian work rights; ongoing roles are open to Australian citizens, permanent residents and New Zealand citizens
Successful candidates must undertake pre-employment screening, including a National Criminal History Check
Resume maximum 5 pages and cover letter maximum 2 pages

Benefits

Comp & perks

Superannuation employer contribution
Accrued flex leaves / Flex Leave entitlements
Flexible working arrangements
35 hour working week
Salary sacrificing
Annual leave loading
Generous holidays and leave conditions
Opportunities for advancement and mobility across the Department to support career growth