NSW Department of Education

DevOps Engineer

• Administer VMware vSphere systems in the corporate data centre and cloud services throughout the IT lifecycle
• Provide technical support and consultation for engineering at-scale fault-tolerant systems
• Use automation in operational and deployment activities to improve infrastructure reliability, performance, consistency and predictability
• Collaborate with vendor representatives and IT teams to test and resolve complex problems
• Analyse data to identify VMware vSphere performance trends and issues
• Coordinate deployment of fixes and changes into the production environment
• Manage cybersecurity risks related to data-centre lockdowns and upgrade schedules
• Draft configurations, roadmaps and technical diagrams according to procedures and operational requirements
• Recommend process improvement initiatives to the manager
• Maintain accurate records in line with departmental regulatory requirements

Site Reliability Engineer

Designer

• Work across complex services and programs to understand user needs and identify opportunities for improvement
• Design better service experiences using human-centred design throughout the service design lifecycle
• Conduct research and discovery through prototyping, testing and implementation
• Work closely with users, stakeholders and multidisciplinary teams
• Conduct stakeholder and user interviews
• Create journey maps and service blueprints
• Synthesise qualitative research
• Facilitate co-design workshops
• Develop prototypes and conduct user testing
• Use virtual innovation and project management platforms to support collaborative workshops, service mapping, research, planning, task management and project delivery

Site Reliability Engineer

Service Designer