Data Centre Field Service Engineer, L1

NTT

. Provide professional remote technical support to clients by identifying and resolving technical incidents and problems .

Posted 10/13/2026full-timeHillsboro • Oregon • United StatesMid-LevelSenior💰 $28 - $42 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing remote technical support, incident diagnosis, and resolution while maintaining service delivery standards. Proficient in using service assurance tools and managing configuration information to ensure optimal client service and support.

Highest-signal resume keywords

Technical SupportIncident DiagnosisService Assurance SoftwareData Center TechnologiesClient-Focused Approach

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ResolutionTroubleshootingCall Center Routing TechnologiesVoice Over IP TechnologiesNetworkingIT InfrastructureServer VirtualizationConfiguration ManagementPerformance Statistics AnalysisRemote Support

Soft Skills

Active ListeningAdaptabilityClient CommunicationCultural SensitivityProject Planning

Tools & Technologies

Service Assurance ToolsTicketing ToolsConfiguration Management SystemsRemote Console Architecture

Certifications & Qualifications

Bachelor's Degree in Information TechnologyAssociate-Level Certification in Data Centre TechnologiesCCNA (DC)

Industry Keywords

Data CenterCiscoNetAppEMCDellAvayaSecurity/FirewallsBackupRedundancy ConceptsClient Experience

Tech Stack

Tools & technologies

Firewalls

About the role

Key responsibilities & impact

Provide professional remote technical support to clients by identifying and resolving technical incidents and problems
Restore client services through proactive incident and resolution activities
Maintain support processes and handle support requests according to procedures
Use service assurance software and tools to investigate and diagnose problems, collect performance statistics, and create reports
Identify and resolve problems following agreed procedures
Carry out agreed maintenance tasks
Use and update knowledge articles for incident diagnosis and resolution
Monitor service delivery against service level agreements and maintain relevant records
Analyze service records against agreed service levels and initiate or report improvement actions
Prioritize and diagnose incidents, investigate causes, and seek resolution
Escalate unresolved incidents and follow up until resolution
Provide service recovery and document and close resolved incidents
Maintain secure, accurate, complete, and current configuration information for configuration items
Track, log, and correct configuration-item information while protecting assets from unauthorized change or use
Investigate incidents remotely, identify root causes, and assist with agreed remedies and preventative measures
Coordinate product requests and work with team members to ensure repairs and comprehensive incident resolution
Provide continuous client and stakeholder updates and maintain systems, portals, and ticketing tools
Identify and log problems and errors in a timely manner
Cooperate with clients, vendors, carriers, and colleagues to expedite diagnosis and resolution

Requirements

What you’ll need

Bachelor's degree or equivalent in Information Technology, Computing, or a related field
Associate-level certification in Data Centre technologies such as Cisco, NetApp, or EMC; examples include CCNA (DC)
Entry-level experience in call center routing technologies, voice over IP technologies, security/firewalls, networking, and IT infrastructure including storage, backup, computing, and server virtualization
Entry-level experience providing technical support to clients
Entry-level experience in diagnosis and troubleshooting
Entry-level experience providing remote support in Data Center technologies
Entry-level experience in relevant technology
Entry-level knowledge of vendor technologies such as Cisco, EMC, Dell, and Avaya
Entry-level knowledge of management agent concepts, redundancy concepts, and remote console architecture within the supported technical domain
Ability to communicate and work across different cultures and social groups
Ability to plan activities and projects in advance while accounting for changing circumstances
Ability to work in a pressurized environment and longer hours when necessary
Ability to apply active listening techniques
Ability to adapt to changing circumstances
Client-focused approach and ability to create a positive client experience

Benefits

Comp & perks

Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short- and long-term disability coverage
Paid time off
Employee assistance
401(k) program with company match
Additional voluntary or legally-required benefits