Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
NTT

Data Centre Field Service Engineer L2

NTT

. Provide professional remote technical support to clients by identifying and resolving technical incidents and problems .

Posted 10/13/2026full-timeHillsboro • Oregon • United StatesMid-LevelSenior💰 $32 - $49 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing remote technical support, incident diagnosis, and resolution while maintaining service delivery standards. Proficient in utilizing service assurance tools and managing configuration information to enhance client service and operational efficiency.

Highest-signal resume keywords
Remote Technical SupportIncident Diagnosis and ResolutionData Centre TechnologiesService Assurance SoftwareCustomer Service Orientation

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportTroubleshootingCall Center Routing TechnologiesVoice Over IP TechnologiesNetworkingIT InfrastructureConfiguration ManagementPerformance AnalysisIncident ManagementProblem Logging
Soft Skills
Problem-SolvingAttention to DetailAnalytical ThinkingLogical ThinkingCommunication Skills
Tools & Technologies
Service Assurance SoftwareTicketing ToolsConfiguration Management ToolsRemote Console Architecture
Certifications & Qualifications
CCNP (DC)ONTAppCisco CertificationNetApp CertificationEMC Certification
Industry Keywords
Data CentreConfiguration ItemsService Level Agreements (SLAs)Vendor TechnologiesSecurity/Firewalls

Tech Stack

Tools & technologies
Firewalls

About the role

Key responsibilities & impact
  • Provide professional remote technical support to clients by identifying and resolving technical incidents and problems
  • Restore client service through pre-emptive incident and resolution activities
  • Maintain the support process and handle support requests according to procedures
  • Use service assurance software and tools to investigate and diagnose problems, collect performance statistics, and create reports
  • Identify and resolve problems following agreed procedures
  • Carry out maintenance tasks
  • Use and update knowledge articles for incident diagnosis and resolution
  • Monitor service delivery against SLAs and maintain relevant records
  • Analyze service records and initiate or report actions to maintain or improve service levels
  • Prioritize and diagnose incidents, investigate causes, seek resolution, and escalate unresolved incidents
  • Provide service recovery and document and close resolved incidents
  • Maintain secure, accurate, complete, and current configuration information for configuration items
  • Track, log, and correct configuration-item information while protecting assets from unauthorized change or misuse
  • Investigate incidents remotely, identify root causes, and assist with remedies and preventative measures
  • Coordinate product requests and repairs with team members
  • Provide continuous feedback to clients and affected parties and update systems, portals, and ticketing tools
  • Identify and log problems and errors in a timely manner
  • Cooperate with clients, vendors, carriers, and colleagues to expedite diagnosis and resolution

Requirements

What you’ll need
  • Bachelor's degree or equivalent in Information Technology, Computing, or a related field
  • Professional-level certification in Data Centre technologies such as Cisco, NetApp, or EMC (e.g., CCNP (DC), ONTApp)
  • Moderate-level experience in call center routing technologies, voice over IP technologies, security/firewalls, networking, and IT infrastructure
  • Moderate-level experience providing technical support to clients
  • Moderate-level experience in diagnosis and troubleshooting
  • Moderate-level experience providing remote support in Data Center technologies
  • Moderate-level experience in relevant technology
  • Developing knowledge of technical documentation
  • Developing knowledge of management agent concepts, redundancy concepts, and remote console architecture
  • Developing knowledge of vendor technologies such as Cisco, EMC, Dell, and Avaya
  • Customer service orientation and proactive thinking
  • Problem-solving, attention to detail, analytical and logical thinking
  • Excellent spoken and written communication skills
  • Ability to work well with colleagues and stakeholders

Benefits

Comp & perks
  • Medical, dental, and vision insurance with an employer contribution
  • Flexible spending or health savings account
  • Life and AD&D insurance
  • Short- and long-term disability coverage
  • Paid time off
  • Employee assistance
  • 401(k) program with company match
  • Additional voluntary or legally-required benefits