Customer Support Analyst

Nubimetrics

. Ensure an excellent customer experience throughout the customer journey with Nubimetrics .

Posted 11/2/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and SaaS sales, with a strong focus on user training, onboarding, and problem resolution. Proficient in utilizing CRM tools to enhance customer experience and drive platform adoption.

Highest-signal resume keywords

Customer Service ExperienceSaaS Sales ExperienceFluent SpanishCRM ProficiencyCustomer Training Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceSaaS SalesUser TrainingOnboardingProblem Resolution

Soft Skills

CommunicationInterpersonal SkillsProblem-Solving

Tools & Technologies

CRMHubSpot

Industry Keywords

E-CommerceMercado LivreCustomer JourneyPlatform AdoptionChurn Reduction

About the role

Key responsibilities & impact

Ensure an excellent customer experience throughout the customer journey with Nubimetrics
Drive platform adoption and reduce churn
Provide support via chat and email
Train users and guide them in the strategic use of the platform
Act as a liaison between customers and internal teams
Identify opportunities for improvement
Report bugs to the Development team
Report improvement opportunities to the Product team
Assist customers via chat and email
Resolve users’ questions, inquiries, incidents, and platform issues
Guide customers with a focus on problem resolution

Requirements

What you’ll need

At least 3 years of customer service experience (required)
Experience in SaaS sales (required)
Fluent Spanish (preferred)
Experience working with e-commerce companies and selling on Mercado Livre (preferred)
Experience conducting customer training, onboarding, or presentations (required)
Experience using a CRM (required), preferably HubSpot

Benefits

Comp & perks

Caju benefits card
Premium health insurance
Special leave policy covering pregnancy, non-pregnancy-related leave, adoption, phased return to work, support for parents attending to school-aged children, and more
Half a day off each month
Three bonus days off per year
Birthday day off
Courses and professional development opportunities
100% free English and/or Portuguese classes
Excellent workplace culture