IT Support Specialist I

NUC University

. Monitor the ticketing system, extract prioritized tickets, and resolve client issues .

Posted 10/28/2026full-timeOrlando • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support and training for hardware and software, while effectively coordinating support activities with various stakeholders. Proficient in managing relationships within the campus community and ensuring seamless IT production support.

Highest-signal resume keywords

Technical SupportDesktop SupportHardware ConfigurationNetwork MaintenanceTraining IT Service Desk Analysts

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Hardware ConfigurationDesktop SupportNetwork MaintenanceSoftware InstallationTroubleshootingTechnical GuidanceTicketing System ManagementDocument ManagementLearning Management SystemsStudent Information Systems

Soft Skills

Relationship BuildingCommunicationCollaborationProblem SolvingTraining

Tools & Technologies

Ticketing SystemWorkstation HardwarePeripheral HardwareTelephony SystemsBusiness Intelligence ToolsCRM Systems

Certifications & Qualifications

Associate’s Degree in Information TechnologyBackground Check Completion

Industry Keywords

IT Production SupportDeskside SupportManaged Service ProvidersUser Departments CoordinationThird-Party Vendor Management

About the role

Key responsibilities & impact

Monitor the ticketing system, extract prioritized tickets, and resolve client issues
Provide technical guidance, advice, and training to system users
Train IT Service Desk Analysts in areas of expertise
Build and maintain positive relationships with the campus community
Perform IT production support according to documented processes
Perform deskside support and provide local remote hands when required by system administrators or engineers
Support infrastructure and classroom/meeting room technology for students, faculty, and administrative staff
Install, maintain, and upgrade workstation and peripheral hardware and software
Coordinate computer support activities with user departments, internal teams, and third-party vendors
Manage and coordinate managed service and solution providers
Log customer interactions, complete detailed ticket information, and document resolutions
Track changes and enhancements in technologies, hardware, software, and applications

Requirements

What you’ll need

Associate’s degree in information technology, computer science or closely related field
Minimum one (1) year previous experience and/or training including desktop support, network maintenance and design
Experience with hardware configuration and repair, network, telephony, learning management systems (LMS), student information systems (SIS), CRM, business intelligence, or document management
Ability to provide technical support to students, faculty, and administrative staff
Ability to install, maintain, and upgrade workstation and peripheral hardware and software
Ability to coordinate support activities with user departments, internal teams, and third-party vendors
Successful completion of a background check and educational verification

Benefits

Comp & perks

Professional growth opportunities
Career stability
Ongoing learning
Teamwork and respectful workplace culture
Equal Opportunity/Affirmative Action employment
Background check and educational verification for selected applicant