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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Client Services within medical communications, particularly in oncology Medical Affairs and Publications. Proven ability to lead teams, manage financial performance, and foster strategic client relationships while driving innovative solutions and continuous improvement.
Highest-signal resume keywords
Client Services ExperienceOncology Medical AffairsFinancial AcumenTeam LeadershipStrategic Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Budget ManagementForecastingProfitability AnalysisScientific CommunicationsBusiness Development
Soft Skills
Relationship BuildingStrategic ThinkingProblem SolvingCollaborative LeadershipStakeholder Management
Industry Keywords
Medical AffairsPublicationsOmnichannel EngagementIntegrated ProgramsClient Partnerships
About the role
Key responsibilities & impact- Lead the strategic direction and day-to-day oversight of a key global client account delivering integrated Medical Affairs and Publications programs and strategies in oncology
- Build and maintain trusted relationships with senior client stakeholders as a strategic advisor
- Navigate complex business conversations
- Partner with Scientific Services, Editorial, Digital, Creative, and Operations teams to develop and deliver scientific communications aligned with client objectives
- Oversee account financial performance, including forecasting, budgeting, profitability, resource planning, and organic growth opportunities
- Lead, coach, and develop Client Services team members
- Foster a collaborative, inclusive, and high-performing culture
- Implement best practices and improve delivery processes
- Ensure consistent, high-quality account execution
- Support business development through proposals and strategic planning
- Identify opportunities to expand the client partnership
- Collaborate with senior leadership on business initiatives, resource planning, and evolution of the client services offering
- Monitor industry trends in Medical Affairs, scientific publications, AI, and omnichannel engagement
- Bring innovative thinking and strategic insights to clients and internal teams
Requirements
What you’ll need- Extensive Client Services experience within a medical communications agency
- Significant experience supporting oncology Medical Affairs and Publications accounts
- Proven ability to build trusted relationships with senior pharmaceutical clients
- Experience leading complex, integrated scientific communications programs
- Strong commercial and financial acumen
- Experience managing budgets, forecasting, profitability, and driving organic account growth
- Experience leading, coaching, and developing high-performing Client Services teams
- Experience collaborating across multidisciplinary functions
- Excellent strategic thinking, communication, and stakeholder management skills
- Confidence to influence, solve problems, and lead through complexity
- Experience supporting business development activities, including proposals and pitches
- Experience growing existing client partnerships
- Collaborative, solutions-focused leadership approach
- Passion for delivering exceptional client experiences, developing people, and driving continuous improvement
Benefits
Comp & perks- Flexible working
- Great benefits package
- Friendly and informal working environment
- Socials across offices
- Regular wellbeing drop-in sessions
- Town Hall events
- Career and personal development opportunities
- Opportunities to transfer skills to other offices around the world
- Flexible benefits
- Personal support
- Tailored learning and development opportunities