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Numa

Reservations Agent, German & English Speaking

Numa

. Support corporate clients, group bookings, and individual requests .

Posted 9/29/2026full-timeRemote • SpainJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in hotel reservations and front office operations, with a strong focus on customer service and attention to detail. Proficient in managing group bookings and utilizing CRM systems to ensure a seamless booking experience.

Highest-signal resume keywords
Hotel Reservations ExperienceExcellent Communication SkillsOrganizational SkillsCustomer Service OrientationFluency in English and German

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Group Booking ManagementQuotation Tools ProficiencyReservation Systems KnowledgeCRM Systems Management
Soft Skills
Attention to DetailTeam CollaborationAbility to Manage Multiple Priorities
Industry Keywords
HospitalityCorporate Clients SupportGuest Support LiaisonOperational Excellence

About the role

Key responsibilities & impact
  • Support corporate clients, group bookings, and individual requests
  • Handle incoming corporate and group enquiries via email and phone
  • Create and send tailored offers using online quotation tools
  • Process and manage group booking requests accurately
  • Liaise with Guest Support, Operations, Revenue Management, and Finance
  • Maintain updated records in reservation and CRM systems
  • Ensure a smooth and professional booking process

Requirements

What you’ll need
  • Excellent written and verbal communication skills in English and German (C1 level required)
  • At least 1 year of experience in hotel reservations, front office, or a similar hospitality function
  • Meticulous attention to detail and commitment to operational excellence
  • Customer-first mindset and passion for delivering outstanding service behind the scenes
  • Strong organizational skills and ability to manage multiple enquiries and priorities effectively
  • Team-oriented attitude and ability to thrive in a collaborative work environment

Benefits

Comp & perks
  • Opportunities for professional growth and career development
  • Complimentary stay at Numa
  • Exclusive discounts on Numa apartments for friends and family
  • Team-building events
  • Collaborative work environment