Numa

Reservations Agent

• Support corporate clients, group bookings, and individual requests
• Handle incoming corporate and group enquiries via email and phone
• Create and send tailored offers using online quotation tools
• Process and manage group booking requests accurately
• Liaise with Guest Support, Operations, Revenue Management, and Finance
• Maintain updated records in reservation and CRM systems
• Ensure a smooth and professional booking process

Reservations Agent, German & English Speaking

Machine Learning Engineer

• Build conversational AI systems for phone and SMS that understand customer needs, take action, and determine when to act autonomously
• Develop memory, knowledge graphs, and validated customization tooling for dealership-focused agents
• Train, evaluate, and deploy ML models using Ray Serve and Dagster for prediction, classification, ranking, and capacity forecasting
• Maintain ML models in production
• Create offline and online evaluations, simulations, and CI gates to measure quality and catch regressions
• Implement shared evaluation, observability, and LLM tooling
• Contribute to model serving, LLM infrastructure, and production observability
• Raise engineering standards through design and code reviews, technical writing, and mentorship
• Work autonomously and help create clarity in ambiguous situations
• Ship AI features including prompts, agents, tools, and production ML models that interact with real customers

Reservations Agent, German & English Speaking

Senior Machine Learning Engineer