Solutions Engineer Intern

Numa

. Own assigned support tickets in HubSpot from start to finish .

Posted 11/11/2026part-timeRemote • Canada, United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities, particularly in managing support tickets and diagnosing system issues. Proficient in using CRM tools and possesses a foundational understanding of VoIP and SMS messaging systems.

Highest-signal resume keywords

Ticket ManagementTechnical SupportCRM Tool ExperienceAttention To DetailClear Written Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportTicket ManagementVoIP KnowledgeSMS Messaging KnowledgeSystem DiagnosisDocumentation Drafting

Soft Skills

Attention To DetailOrganizational SkillsCuriosityClear Communication

Tools & Technologies

HubSpotTwilioZendeskSalesforce

Industry Keywords

Automotive IndustryDMS IntegrationsSpam Likely Fixes

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Own assigned support tickets in HubSpot from start to finish
Manage dealership users, roles, permissions, teams, and password resets
Submit CNAM registrations and apply outbound “Spam Likely” fixes in Twilio
Make routine business, holiday-hours, and pre-approved account configuration changes
Investigate automated system health alerts involving call volume, text messages, DMS integrations, and cancelled accounts
Diagnose and resolve procedural issues and escalate other issues with clear findings
Categorize tickets for accurate reporting
Identify documentation gaps and draft step-by-step guides
Provide technical support for dealership customers with little to no phone support

Requirements

What you’ll need

Currently pursuing a degree in Information Technology, Information Systems, Computer Science, or a related field, or equivalent hands-on technical experience
Curiosity about how systems work and comfort asking questions when something is unclear
Strong attention to detail and ability to follow written technical procedures carefully
Clear, concise written communication for customer-facing replies and internal notes
Strong organizational skills and ability to manage a steady queue of tickets accurately
Experience with a ticketing or CRM tool such as HubSpot, Zendesk, or Salesforce is nice to have
Basic knowledge of VoIP, phone systems, or SMS messaging is nice to have
Experience using AI assistants such as Claude or ChatGPT is nice to have
Interest in the automotive industry is nice to have

Benefits

Comp & perks

6-month part-time internship
Dedicated Support Engineer buddy who reviews work during the first 30 days
Structured 90-day ramp
Detailed, step-by-step procedures for every ticket type
Clear escalation path and support
Growth opportunities
Practical experience with technical operations, B2B SaaS support, and customer success