Numeral (YC W23)

Full-stack Engineer

• Build product features, backend services, and internal tools that help Numeral grow
• Improve customer workflows across signup, onboarding, activation, and renewals
• Partner with Sales, Marketing, and Customer Success to identify and solve business problems
• Own engineering projects end-to-end, from scoping through deployment and iteration
• Instrument key workflows, define success metrics, and measure business impact
• Run experiments and use data and customer feedback to guide improvements
• Write reliable, maintainable code while balancing iteration speed with engineering quality

Software Engineer, Growth

Customer Support

• Own complex Tier 2 cases from identification through resolution, including filing discrepancies, state notices, stuck registrations, and refund claims
• Reconcile customer figures with company data and trace transactions
• Contact state Departments of Revenue and other tax authorities to resolve issues
• Research state guidance, statutes, and jurisdiction databases using primary sources and AI tools, then verify findings
• Document solutions so future cases can be resolved more efficiently
• Write accurate, clear, and empathetic customer responses
• Investigate Shopify, Stripe, and custom API integration issues
• Reproduce technical problems and provide actionable bug reports to Engineering
• Identify recurring issues and propose fixes
• Share knowledge, assist teammates, and improve documentation and processes

Tier 2 Support Specialist

Engineer

• Partner with Sales and Customer Success on technical customer conversations, implementations, and onboarding
• Debug customer issues across APIs, integrations, and production systems
• Design and build product features, internal tooling, and automations that improve customer experience and engineering velocity
• Own engineering projects end-to-end, from gathering requirements through implementation and deployment
• Work directly with customers to understand complex workflows and translate them into product improvements
• Collaborate closely with Product, Engineering, and Customer Success to deliver exceptional customer outcomes
• Help improve APIs, integrations, developer experience, and operational tooling
• Become a trusted technical advisor for some of the largest customers
• Spend roughly half the time working directly with customers and half building software

Forward Deployed Engineer

Recruitment

• Own the full recruiting cycle for technical roles across Engineering, Product, and Design
• Source, screen, coordinate, and close candidates
• Partner with hiring managers to define requirements and calibrate hiring standards
• Build and manage pipelines from senior individual contributors to leadership
• Develop proactive sourcing strategies through outreach, community engagement, and referrals
• Establish scalable recruiting processes, tooling, and best practices
• Create a strong candidate experience reflecting Numeral's culture
• Track and report recruiting metrics to drive accountability and improvement
• Define the standard for technical recruiting at Numeral

Software Engineer, Growth

Tier 2 Support Specialist

Forward Deployed Engineer

Technical Recruiting Lead