FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Own approximately 10 customer implementations end-to-end
- Oversee and coach a team of 10+ Implementation Managers
- Lead hiring, onboarding, and ongoing training as the team expands
- Drive team-level outcomes including Time-to-Value, onboarding completion rates, and CSAT
- Build and refine scalable playbooks and internal tooling to support 5x volume without sacrificing quality
- Use AI to refine and improve onboarding processes
- Use data to identify bottlenecks, forecast capacity, and address individual or process gaps
- Act as the primary escalation point for complex implementations
- Support high-value, strategic customers
- Partner with Product and Engineering to translate frontline insights into roadmap influence
- Identify opportunities for product self-service of manually handled steps
- Help define how onboarding evolves as Numeral expands beyond initial compliance
Requirements
What you’ll need- 5+ years of experience in implementation, onboarding, or operations
- At least 2+ years specifically managing or leading teams through high-growth phases
- Experience using AI to improve team efficiency or customer workflows
- Comfortable discussing APIs, data migrations, and complex logic
- Proven ability to design workflows from scratch and iterate on them as the product evolves
- Bias for action and the "figure-it-out" factor required in an early-stage startup
- Excellent communication skills across technical and non-technical stakeholders
- Nice to have: Experience managing onboarding/implementation in a high-growth SaaS or Fintech environment
- Nice to have: Experience supporting mid-market or enterprise customers
- Nice to have: Comfort with data analysis (SQL, advanced spreadsheets)
Benefits
Comp & perks- Competitive salary and equity
- Full medical, dental, and vision coverage
- Wellness perks like Headspace and the Peloton One App
- 401(k) to help you build long-term financial security
- Relocation assistance to NYC or SF (if needed)
- Lunch and snacks when you're in the office
- Regular team offsites and company events as we grow
- A culture built on ownership - your work matters and people will see it!