Support Specialist

Numeral (YC W23)

. Own difficult customer cases from start to finish, including filing discrepancies, state notices, stuck registrations, and refund claims .

Posted 11/4/2026full-timeSalt Lake City • Utah • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in US Sales Tax, VAT, and Indirect Tax Compliance, with a strong focus on multi-jurisdictional filings and customer case ownership. Proven ability to conduct thorough research, communicate complex issues clearly, and collaborate effectively across teams.

Highest-signal resume keywords

US Sales Tax ComplianceCustomer Case OwnershipResearch SkillsClient-Facing ExperienceTax Software Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Multi-Jurisdictional FilingsState NoticesAmended ReturnsTax AuditsProblem InvestigationAPI Integration IssuesDocumentation WritingData ReconciliationIssue ResolutionCustomer Response Writing

Soft Skills

EmpathyClear CommunicationCollaborationKnowledge SharingRapid Learning

Tools & Technologies

ShopifyStripeAvalaraVertexTaxJarTaxuallyGIS DatabasesAI Tools

Industry Keywords

Indirect Tax ComplianceState Departments of RevenueClient SuccessAccount ManagementStartup Experience

Tech Stack

Tools & technologies

SaltStack

About the role

Key responsibilities & impact

Own difficult customer cases from start to finish, including filing discrepancies, state notices, stuck registrations, and refund claims
Reconcile customer numbers against Numeral’s data and trace transactions
Contact state Departments of Revenue when needed to resolve issues
Own a portfolio of strategic, high-value accounts and ensure measurable value from Numeral’s platform and services
Research state guidance, statutes, and jurisdiction databases using primary sources and AI tools; verify findings before communicating them
Document novel solutions so they are easy for teammates to find
Write accurate, clear, and empathetic customer responses and provide status updates
Investigate Shopify, Stripe, and custom API integration issues; reproduce problems and provide actionable bug reports to Engineering
Identify recurring issues and propose fixes
Share knowledge, support teammates, improve documentation and processes, and collaborate across the team

Requirements

What you’ll need

One of the following is required: 2+ years of hands-on US sales tax, VAT, or indirect tax compliance work, including multi-jurisdictional filings, state notices, registrations, amended returns, or audits; or 5+ years in customer support owning cases end to end and deep expertise in a complex domain
For the tax-background path, direct experience working with state DORs or other tax authorities to resolve issues
For the complex-domain path, evidence of rapid learning such as trainings built, documentation written, certifications earned, or being assigned difficult cases within months
Client-facing experience in customer success, account management, consulting, or another client-facing role, ideally owning a large portfolio of accounts
Strong research habits, including checking primary sources and documenting research
Excellent written English, with ability to explain complex problems to non-technical customers
Experience with tax software or compliance platforms such as Avalara, Vertex, TaxJar, or Taxually is a nice to have
Experience using state and local GIS/jurisdiction databases to determine rates is a nice to have
Startup experience or a track record of building processes is a nice to have
Must be based in Salt Lake City

Benefits

Comp & perks

Competitive salary and equity
Full medical, dental, and vision coverage
Wellness perks like Headspace and the Peloton One App
401(k) to help you build long-term financial security
Lunch and snacks when you're in the office
Regular team offsites and company events
Ownership culture with direct impact and visibility