Customer Success Lead

Numeric

. Own the Customer Success function end-to-end, including the operating system, team, and performance number .

Posted 10/2/2026full-timeNew York City • New York • United StatesSenior💰 $195,000 - $225,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success management, including team leadership, performance metrics, and customer engagement strategies. Proficient in systems design and implementation, with a focus on driving product adoption and change management.

Highest-signal resume keywords

Customer Success ManagementTeam LeadershipSystems DesignGDR OwnershipAI Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessPerformance MetricsHealth ScoringChange ManagementProduct AdoptionActivation Model DesignSave PlaybooksEscalation PathsDashboardsNDR

Soft Skills

CoachingHands-On LeadershipEngagement

Tools & Technologies

Customer Success Operating SystemReview LoopsCase StudiesExecutive Sponsor Program

Certifications & Qualifications

CPA (Optional)

Industry Keywords

Customer-Facing FunctionImplementationSolutionsProduct ManagementAccount Management

About the role

Key responsibilities & impact

Own the Customer Success function end-to-end, including the operating system, team, and performance number
Build customer champions, drive case studies, and own a world-class post-sales motion
Mature the customer-success operating system with health scoring, QBR cadence, escalation paths, save-play library, and executive sponsor program
Own GDR and define healthy, at-risk, and churning customer states with corresponding save playbooks
Design the activation model, define product adoption, and drive change management and time to value
Coach and hire Customer Success Managers as the team grows

Requirements

What you’ll need

8+ years of total experience
3+ years managing a team of approximately 3–8 people
Experience owning hiring, headcount, and performance
Experience building a customer-facing function and creating its playbook
Direct ownership of GDR and experience with NDR, GRR, TTV, activation, and expansion
Customer success, implementation, solutions, chief of staff, product management, consulting, or account management experience with comparable responsibilities
Systems design experience, including signals, plays, owners, review loops, dashboards, cadences, and escalations
AI fluency and experience building repeatable systems and infrastructure
Ability to engage credibly in Controller/CAO, implementation, audit, or accounting-technology conversations
Player-coach approach; willingness to work hands-on in a company under 100 people
CPA optional

Benefits

Comp & perks

Equity
Commission
Hybrid work arrangement
In-office-first environment with teams in New York, San Francisco, and London