Customer Support Associate

Numeric

. Own the customer support queue and its resolution outcomes .

Posted 10/2/2026full-timeNew York City • New York • United StatesJuniorMid-Level💰 $100,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support management, including triaging and resolving issues, while leveraging technical skills in SQL and ERP systems. Proficient in proactive problem-solving and effective communication under pressure, with a focus on building scalable support systems and monitoring tools.

Highest-signal resume keywords

Customer Support ManagementSQL ProficiencyERP Systems ExperienceProactive Problem-SolvingClear Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLFinancial ReportingRevenue RecognitionProcure-To-PayAccrualsMulti-Entity ConsolidationCash ReconciliationAudit ReadinessTechnical SupportIncident Management

Soft Skills

Proactive Problem-SolvingJudgment in PrioritizationClear Communication

Tools & Technologies

AI Coding ToolsNetSuiteWorkday FinancialsOracleSAPGit

Certifications & Qualifications

CPA

Industry Keywords

B2B SaaSFinance BuyersIncident RotationMulti-Currency AccountingInternal Tooling

Tech Stack

Tools & technologies

ERPOracleSQL

About the role

Key responsibilities & impact

Own the customer support queue and its resolution outcomes
Triage, diagnose, and increasingly resolve customer issues end to end
Reproduce problems in a sandbox, query data, read logs, and trace ERP integration failures
Use AI coding agents to take well-understood issues from ticket to merged pull request, with engineering review
Route issues to Product and Engineering with evidence and identify recurring themes
Monitor customer accounts, renewals, and potential account risks for AM or CSM escalation
Run incidents, including timelines, customer communications, engineering coordination, and close-out
Build monitoring and early-warning signals
Convert incidents into permanent fixes, product changes, monitors, or processes
Design scalable support systems, including AI agents, knowledge bases, diagnostic tooling, and product changes
Define severity and escalation standards and own reported support metrics
Help new support hires become productive
Participate in the medic rotation as first line for the full queue

Requirements

What you’ll need

3–6 years of accounting experience with fluency in monthly close, reconciliations, and financial reporting, or prior technical support, solutions, or implementation experience at a B2B SaaS company selling to finance buyers
Depth in at least a couple of: revenue recognition; procure-to-pay and accruals; multi-entity and multi-currency consolidation; cash and bank reconciliation; audit readiness and controls
Proactive problem-solving and root-cause investigation
Technical aptitude with SQL, APIs, logs, and stack traces
Daily use of AI tools and willingness to apply AI to unsolved problems
Clear written communication under pressure
Judgment in prioritizing urgent tickets and managing capacity
CPA is a strong plus
Nice to have: hands-on NetSuite or another major ERP such as Workday Financials, Oracle, or SAP
Nice to have: ability to write and run SQL, or willingness to learn it in the first month
Nice to have: comfort with git, reading pull requests, or AI coding tools such as Claude Code
Nice to have: systems thinking and appropriate tool selection
Nice to have: incident or on-call rotation experience
Nice to have: multi-entity or multi-currency accounting experience
Nice to have: experience building internal tooling, scripts, or dashboards

Benefits

Comp & perks

Equity
Hybrid work with flexibility to manage your schedule
In-office collaboration in New York, San Francisco, and London teams