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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing exceptional customer service and support, with a focus on effective communication and problem-solving. Proficient in managing merchant interactions and resolving issues efficiently while maintaining detailed records.
Highest-signal resume keywords
Fluent In English And FrenchCustomer Service ExperienceStrong Communication SkillsOrganizational SkillsSolution-Based Approach
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Time ManagementPrioritizationReliabilityCommitment To Service
Industry Keywords
Merchant SupportEscalation SupportCustomer RetentionIssue InvestigationExperience Improvement
About the role
Key responsibilities & impact- Provide friendly and attentive service to merchants through various channels
- Offer 2nd level escalation support and subject matter expertise to 1st level support agents
- Thoroughly investigate issues, find quick solutions, and provide customized long-term fixes
- Collaborate with teams across the organization to resolve merchant concerns promptly
- Proactively engage merchants to identify and resolve underlying experience issues
- Contact merchants with unresolved issues to offer helpful solutions and improve satisfaction
- Maintain detailed records of merchant interactions to improve efficiency and resolution speed
Requirements
What you’ll need- Fluent in English and French, both oral and written, is a must
- Prior experience in customer service, retention, or sales
- Strong communication, organizational, prioritization, and time management skills
- Strong resolve and a solution-based approach mentality
- Comfortable and versatile when working in a lively environment with various tasks
- Reliable and committed to providing excellent service
- English (written and spoken) is the working language used most of the time
Benefits
Comp & perks- Group Insurance Benefits
- Flexible working model
- Employee Assistance Program
- Nuvei is an equal-opportunity employer committed to developing a diverse and inclusive workplace
- Automated tools, including AI, may support application management and candidate shortlisting