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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support for Premium and Enterprise clients, with a strong focus on REST APIs, SQL, and Salesforce. Capable of translating complex client needs into actionable solutions while maintaining compliance and fostering collaboration across teams.
Highest-signal resume keywords
Technical Support ExperienceREST API ExpertiseSalesforce ProficiencyLog Analysis SkillsFluency in English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
REST APISQLLog AnalysisBasic ProgrammingWeb DevelopmentTechnical ReportingIP/HTTP ProtocolsTechnical Issue ResolutionClient Needs AssessmentCompliance Standards
Soft Skills
Excellent CommunicationProblem-Solving SkillsTime ManagementPrioritizationProject Coordination
Tools & Technologies
SalesforceCRM SystemsTicketing SystemsInstant Messaging Platforms
Industry Keywords
Payments IndustryFinTechGamingAirlinesRetailE-commerceC-Level EngagementHigh-Pressure Environments
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Act as a technical trusted advisor and go-to expert on Nuvei’s products and services for Premium and Enterprise clients.
- Manage and resolve production-level technical issues using Salesforce and instant messaging platforms within SLAs.
- Coordinate and prioritize support requests based on urgency and origin, maintaining accountability for resolution.
- Investigate errors and logs, providing deep-dive analysis and actionable insights for clients and internal teams.
- Provide real-time technical guidance and education to clients on optimal use of Nuvei’s products.
- Proactively identify client needs or issues before escalation, minimizing disruption and ensuring continuity.
- Translate complex client requirements into actionable items for Product and Development teams.
- Perform tasks in line with procedures and compliance standards.
- Stay informed on industry trends, internal policies, and product updates.
- Collaborate with Product, R&D, Operations, and Risk teams to drive resolution and improvement.
- Support clients across Gaming, Airlines, Retail, and E-commerce industries.
- Meet KPIs and foster a collaborative work environment.
- Participate in on-call rotations and occasional weekend shifts based on client demand.
- Perform other tasks assigned by management.
Requirements
What you’ll need- Minimum 5 years of hands-on experience in technical support roles, ideally within the Payments or FinTech industry.
- Bachelor’s degree in industrial management, Computer Science, Engineering, or a related field (preferred).
- Strong technical background with expertise in REST APIs, SDKs, IP/HTTP protocols, and advanced SQL.
- Proven experience in log analysis, basic programming or web development, and generating technical reports.
- Familiarity with Salesforce and other CRM or ticketing systems.
- Experience supporting global enterprise clients in high-pressure environments, including C-level engagement.
- Excellent communication and problem-solving skills and the ability to explain complex technical issues clearly for technical and non-technical audiences.
- Effective time management, prioritization, and project coordination abilities.
- Comfortable working in a fast-paced, high-stress environment with shifting priorities.
- Fluency in English (written and verbal); additional languages are a plus.
- Willingness to collaborate with remote teams and work across time zones.
Benefits
Comp & perks- Medical insurance
- Paid Vacation Time
- Paid Sick Time
- Hybrid working environment