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Nuvei

IT Helpdesk Administrator

Nuvei

. Support onboarding of new hires by installing, deploying, configuring, and troubleshooting end-user equipment, software, apps, and peripherals .

Posted 10/22/2026full-timeSofia • BulgariaJuniorMid-Level💰 €22,000 - €26,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support, including troubleshooting hardware and software issues, managing IT equipment, and maintaining accurate system records. Proficient in supporting Windows and MacOS operating systems, with experience in ServiceNow and Microsoft Intune.

Highest-signal resume keywords
IT Support ExperienceWindows Operating SystemsServiceNowMicrosoft IntuneActive Directory

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingHardware SupportSoftware SupportApplication SupportIT Procedures DocumentationSystem DiagnosticsInventory ManagementGPOSingle Sign-OnO365
Soft Skills
Service-OrientedGreat Human RelationsAbility to Work Under PressureMulti-TaskingCan-Do Attitude
Tools & Technologies
Microsoft OfficeVPNWeb BrowsersProxyTicketing System
Industry Keywords
IT TechnicianEnd-User EquipmentClient SupportTechnical AssistanceIT Equipment Maintenance

Tech Stack

Tools & technologies
MacOSServiceNow

About the role

Key responsibilities & impact
  • Support onboarding of new hires by installing, deploying, configuring, and troubleshooting end-user equipment, software, apps, and peripherals
  • Provide guidance, assistance, coordination, and follow-ups on client questions and problems
  • Respond to technical assistance requests in person, via the ticketing system, or over the phone
  • Troubleshoot system and network problems and diagnose and resolve hardware/software faults
  • Follow, document, and initiate creation of internal IT procedures, workflows, and guides
  • Maintain and support in-office IT equipment, including computers, printers, phones, conference rooms, TVs, and back-office systems
  • Ensure system records and procedures are accurate and current
  • Maintain and track IT equipment inventory stock

Requirements

What you’ll need
  • At least 2 years of proven experience as an IT technician or similar role
  • Experience supporting Windows operating systems (must)
  • Experience supporting MacOS operating systems
  • Experience working with ServiceNow and Microsoft Intune
  • Application support experience with Microsoft Office, VPN, web browsers, proxy, etc.
  • Understanding of IT backend environments, including GPO, Single Sign-On, Active Directory, and O365
  • Ability to work under pressure in a multi-tasking environment
  • Service-oriented, with a can-do attitude and great human relations
  • High-level English – verbal and writing
  • Resume must be submitted in English

Benefits

Comp & perks
  • A challenging job in a fast-developing, international company.
  • A friendly work environment where you can thrive and develop your skills.
  • Career advancement possibilities.
  • Competitive remuneration package.
  • Additional Health insurance incl. Dentist.
  • Fully covered MultiSport card.
  • Food vouchers.
  • Employee discounts card.
  • Seminars and conference tickets.
  • Playroom.
  • Other additional perks.