Client Operations Lead

Nuvem

. Support a portfolio of clients in achieving measurable 340B program outcomes .

Posted 9/28/2026full-timeRemote • United StatesSenior💰 $80,000 - $93,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships and operational processes within the healthcare sector, with a strong focus on the 340B program and data-driven decision-making. Capable of leading implementations and optimizing workflows to enhance client outcomes and operational efficiency.

Highest-signal resume keywords

340B Program KnowledgeClient-Facing ExperienceData Analysis SkillsImplementation SupportHealthcare Delivery Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisOperational ReportingWorkflow ImprovementPerformance InsightsReferral Capture Optimization

Soft Skills

Organizational SkillsEffective CommunicationOwnershipProblem-SolvingCross-Functional Coordination

Tools & Technologies

SalesforceEHRsPharmacy Systems340B Tools

Industry Keywords

Healthcare340B ProgramFQHCsHealth SystemsPharmacy Operations

About the role

Key responsibilities & impact

Support a portfolio of clients in achieving measurable 340B program outcomes
Deliver performance insights and operational reporting showing progress and opportunity
Partner with Customer Success to execute client goals and success plans
Translate client objectives into actionable workflows and improvements
Lead and support client implementations from kickoff through go-live
Manage timelines, milestones, and cross-functional coordination
Ensure consistent execution across client workflows and operational processes
Identify execution gaps and drive resolution
Analyze client data to identify trends, missed opportunities, and improvement areas
Drive referral capture optimization and workflow improvements
Provide data-grounded recommendations
Help clients improve operational efficiency and financial performance
Monitor engagement, performance, and risk indicators with Customer Success
Act as a responsive partner for client needs and questions
Support issue resolution with urgency and ownership
Maintain accurate tracking of activities, reporting, and deliverables
Follow and improve defined processes
Partner with Product, Data, and Operations to surface client feedback and improve solutions
Contribute to documentation, playbooks, and scalable ways of working

Requirements

What you’ll need

Experience working in a client-facing or operational role within healthcare
Familiarity with healthcare delivery environments such as FQHCs, health systems, or pharmacy operations
Working knowledge of the 340B program and how it drives operational and financial outcomes
Strong organizational skills and ability to manage multiple priorities
Clear and effective communication across a range of stakeholders
Comfort working with data and using it to identify issues and opportunities
Ability to operate with ownership in a fast-paced, evolving environment
Experience supporting implementations, operations, or customer success in healthcare or SaaS (preferred)
Exposure to 340B referral capture workflows or similar processes (preferred)
Familiarity with healthcare technology platforms such as EHRs, pharmacy systems, or 340B tools (preferred)
Experience with tools such as Salesforce or similar systems (preferred)

Benefits

Comp & perks

Competitive compensation based on experience
Remote-first work environment
Flexible PTO
Medical, dental, and vision coverage
401(k) with company match
Life and disability coverage
Employee Assistance Program
A collaborative, mission-driven team