Nuvem

Program Manager

• Manage and oversee day-to-day administration of assigned 340B programs to ensure compliance with HRSA guidance and applicable federal and state regulations
• Serve as the primary point of contact and compliance resource for assigned Covered Entities regarding 340B program operations, audit readiness, and regulatory requirements
• Conduct routine compliance reviews, internal audits, account monitoring, reconciliations, and operational assessments to identify potential risks or compliance concerns
• Monitor program activity, data integrity, accumulations, replenishment activity, and operational workflows
• Support and manage 340B ESP submission activities and manufacturer inquiry resolution processes as needed
• Develop, maintain, and update policies, procedures, workflows, and SOPs
• Support preparation for HRSA audits, manufacturer audits, payer reviews, and internal compliance assessments
• Maintain accurate, organized, and audit-ready documentation
• Analyze program data and operational performance to identify process improvements, efficiency opportunities, compliant savings optimization, and risk mitigation
• Collaborate with Covered Entity leadership, pharmacy operations, finance, wholesalers, manufacturers, contract pharmacies, and TPAs
• Participate in client meetings, compliance discussions, operational reviews, onboarding activities, and strategic program initiatives
• Provide education and operational guidance to clients and internal stakeholders regarding 340B requirements and best practices

340B Program Manager

Operations

• Support a portfolio of clients in achieving measurable 340B program outcomes
• Deliver performance insights and operational reporting showing progress and opportunity
• Partner with Customer Success to execute client goals and success plans
• Translate client objectives into actionable workflows and improvements
• Lead and support client implementations from kickoff through go-live
• Manage timelines, milestones, and cross-functional coordination
• Ensure consistent execution across client workflows and operational processes
• Identify execution gaps and drive resolution
• Analyze client data to identify trends, missed opportunities, and improvement areas
• Drive referral capture optimization and workflow improvements
• Provide data-grounded recommendations
• Help clients improve operational efficiency and financial performance
• Monitor engagement, performance, and risk indicators with Customer Success
• Act as a responsive partner for client needs and questions
• Support issue resolution with urgency and ownership
• Maintain accurate tracking of activities, reporting, and deliverables
• Follow and improve defined processes
• Partner with Product, Data, and Operations to surface client feedback and improve solutions
• Contribute to documentation, playbooks, and scalable ways of working

340B Program Manager

Client Operations Lead