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Nuvem

Technical Assistance Center Operations Support Analyst

Nuvem

. Receive and manage inbound support requests via phone queue, email, and Salesforce.

Posted 11/4/2026full-timeRemote • United StatesJuniorMid-Level💰 $50,000 - $70,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in pharmacy operations, including prescription processing, billing, and inventory management, while providing exceptional customer service and support. Proficient in utilizing pharmacy management software and Salesforce for effective issue resolution and documentation.

Highest-signal resume keywords
Certified Pharmacy Technician (CPhT)PioneerRx ExperiencePrescription Processing KnowledgeSalesforce ProficiencyCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Prescription ProcessingThird-Party BillingAdjudicationInventory ManagementPharmacy WorkflowPrior AuthorizationsCase DocumentationKnowledge Base ContributionAnalytical SkillsRemote Work Management
Soft Skills
Strong Communication SkillsCustomer Service OrientationAbility to Manage Multiple PrioritiesIndependent Work Capability
Tools & Technologies
SalesforceMicrosoft OfficePharmacy Management SoftwareWeb-Based Systems
Certifications & Qualifications
Certified Pharmacy Technician (CPhT)
Industry Keywords
340B Program OperationsPharmacy Reimbursement WorkflowsHealthcare Technology EnvironmentPharmacy Software Support

About the role

Key responsibilities & impact
  • Receive and manage inbound support requests via phone queue, email, and Salesforce.
  • Investigate and resolve Tier 1 issues related to PioneerRx, prescription processing, billing, adjudication, inventory, and dispensing workflows.
  • Escalate complex issues to higher tiers while maintaining ownership of customer communication.
  • Educate pharmacy users on system functionality and workflow best practices.
  • Document case activity, findings, and resolutions accurately in Salesforce.
  • Identify recurring issues and contribute to knowledge base documentation and process improvements.
  • Collaborate with Technical Support, Operations, Product, and Engineering on issue resolution.

Requirements

What you’ll need
  • Certified Pharmacy Technician (CPhT).
  • Minimum 2 years of pharmacy experience (retail, specialty, outpatient, or health system).
  • Working knowledge of prescription processing, third-party billing and adjudication, prior authorizations, inventory management, and pharmacy workflow.
  • Experience with pharmacy management software.
  • Strong customer service, communication, and analytical skills.
  • Ability to manage multiple priorities and work independently in a remote environment.
  • Proficiency with Microsoft Office and web-based systems.
  • Candidates must be authorized to work in the United States; visa sponsorship is not available.
  • Hands-on experience with PioneerRx — strongly preferred.
  • Experience in a pharmacy software support or healthcare technology environment.
  • Experience with Salesforce or other case management platforms.
  • Familiarity with 340B program operations or pharmacy reimbursement workflows.

Benefits

Comp & perks
  • Remote-first work environment
  • Competitive compensation
  • Flexible PTO
  • Medical, dental, vision
  • 401(k) with match
  • Life and disability coverage
  • Employee Assistance Program
  • Mission-driven team
  • WFH stipend