AVP Collections – Loss Mitigation

Nuvision Federal Credit Union

. Plans, controls and directs the day-to-day operations of Collections – Loss Mitigation staff.

Posted 10/16/2026full-timeRemote • United StatesLead💰 $79,443 - $141,087 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Collections Management, including Loss Mitigation, Bankruptcy, and Repossession processes. Proficient in utilizing analytics for forecasting recoveries and ensuring compliance with applicable laws and regulations.

Highest-signal resume keywords

Collections ManagementBankruptcy KnowledgeMicrosoft Office ProficiencyTeam LeadershipRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collections ProceduresLoss MitigationCredit ReportingData AnalysisReport PreparationProcess ImprovementLegal Collections ManagementWorkforce ManagementProblem SolvingFinancial Services Knowledge

Soft Skills

Team DevelopmentCritical ThinkingConflict ResolutionTime ManagementCommunication Skills

Tools & Technologies

Microsoft ExcelPrism SoftwareCollection SoftwareReporting ToolsCall Center Systems

Industry Keywords

Fair Debt Collection Practices ActCredit Union ProceduresDelinquent LoansCharged-Off LoansForeclosure Procedures

About the role

Key responsibilities & impact

Plans, controls and directs the day-to-day operations of Collections – Loss Mitigation staff.
Contacts members with delinquent loans to obtain payments and arrange payment schedules.
Administers repossession and foreclosure procedures for delinquent collateralized loans.
Prepares detailed reports and presents to Executive Leadership and Credit Committees.
Assigns charged-off loans to collection agencies and civil litigation.
Ensures fair and accurate credit reporting and timely dispute responses.
Manages loans assigned for legal collections and loans in bankruptcy status.
Oversees recovery efforts for charged-off obligations.
Prepares monthly, weekly and daily collection reports.
Manages a professional collections team and implements process improvement initiatives.
Monitors and reports collections and Loss Mitigation activities and conducts monthly quality and production audits.
Ensures inbound and outbound call coverage and allocates resources in a regional call center environment.
Monitors employee performance standards and service levels.
Leads, coaches, trains and develops team members; conducts evaluations and recommends personnel actions.
Maintains and develops policies and procedures and ensures compliance.
Manages repossession processes and maximizes returns on repossessed and foreclosed assets.
Reviews bankruptcy accounts and monitors reports and agreements.
Manages credit report dispute responses within required timeframes.
Utilizes analytics to forecast recoveries.
Supports special projects and continuous improvement activities.
Maintains confidentiality of member and sensitive information.

Requirements

What you’ll need

Four years of related experience; or a combination of education, experience and training is required.
Minimum of 3 years of management experience required.
Experienced track record of high recoveries to offset gross charge off.
Managing specialty areas including on legal and bankruptcy.
Comprehensive collection knowledge of all areas of collection including bankruptcy repossessions, liquidations and foreclosures.
Knowledge of workforce management administration to coordinate work schedules for staff.
Comprehensive knowledge of products and services.
Thorough knowledge of applicable law, regulation, compliance practices and Credit Union Procedures including, but not limited to the Fair Debt Collection Practive Act.
Proficient with computers and computer software applications with advanced proficiency in Microsoft Office and ability to create reports.
Ability to handle difficult/irate escalated calls.
Ability to analyze, utilize critical thinking skills and solve problems relative to Collections needs.
Ability to coordinate, manage and guide multiple priorities and projects simultaneously and effectively through to completion.
Ability to work in a fast paced goal oriented environment.
Ability to compose, provide and interpret reports either through Excel or Prism.
Experience in financial institutions and knowledge of financial services is preferred.
Education equivalence to a 4 year college degree or completion of a specialized course study or trade school or comparable combination of education, experience and training.

Benefits

Comp & perks

Medical
Dental
Vision
Life Insurance
Flexible Spending Account
401(k) Matching
Paid Time Off
Training Provided
Tuition Reimbursement