Nuvision Federal Credit Union

Call Center Representative

• Provide exemplary member service to the Credit Union via phones, e-mail, web channels, mail, and facsimile
• Process deposits and withdrawals
• Review account information and credit/card transactions
• Process loan payments
• Provide basic online banking support
• Support the Credit Union’s depository and lending products
• Achieve cross-sell goals established by the Credit Union
• Provide efficient and timely service to members
• Provide basic member service transactions with quality and accuracy
• Consult with members, identify needs, offer solutions, and follow up on pending transactions
• Hold meaningful conversations with members in person or over the phone
• Recommend products and services, including ancillary products
• Open new member accounts, including savings, checking, money market, trust, certificates, and IRA accounts
• Complete account cards, certificate applications and agreements, trust applications and agreements, and certificates of trust
• Perform account maintenance, including address and name changes, account setup updates, joint owner and beneficiary updates, account closures, deceased account processing, and notary services
• Identify and report suspicious behavior or suspected fraud
• Complete required training and compliance modules
• Treat co-workers and members with respect
• Support and participate in continuous improvement activities
• Represent the Credit Union positively and professionally
• Maintain confidentiality of member and other sensitive information
• Perform other related duties as assigned

Member Contact Center Representative, Full Time

Systems Engineer

• Improve system efficiencies and troubleshoot enterprise systems issues
• Deliver new functionality to business units and credit union members
• Partner with business units to improve the member experience
• Own and understand assigned enterprise systems
• Troubleshoot system problems and test system changes and functionality
• Perform ad hoc report writing
• Research and deploy system-related solutions
• Manage daily workloads while serving on multiple project implementation teams
• Provide technical support to resolve business and technical issues
• Find and deploy solutions to fix issues, build efficiencies, and improve the member experience
• Educate business units on new functionality and vendor product offerings
• Monitor software releases and ensure functionality is vetted and deployed timely
• Participate in analysis, design, system configurations, testing, and support of data management and integration solutions
• Serve as Subject Matter Expert and team member on enterprise projects
• Provide technical leadership for evaluating and scoping new systems initiatives
• Make recommendations on feasibility and required resources
• Liaise with business units to match system capabilities to department needs
• Partner with systems vendors and align development roadmaps with credit union goals
• Participate in special projects as directed by IT management
• Support continuous improvement activities
• Maintain confidentiality of member and sensitive information
• Perform other related duties as assigned

Enterprise Systems Analyst

Project Manager

• Partner with the VP of EPMO to develop standards, processes and tools for project scheduling and quality targets
• Establish data collection and reporting processes for project metrics
• Report on the EPMO project portfolio to leadership and the ELT
• Provide managerial oversight and direct department staff and operations
• Monitor project scope, costs, schedules, staffing, communications, vendors and contractual deliverables
• Lead and manage high-visibility projects and programs with limited day-to-day guidance
• Plan, organize and staff project teams to deliver strategic initiatives on time and within budget
• Select and enforce appropriate project delivery methodologies, including waterfall and agile
• Define scope, plan work, manage risks and mitigations, report status and collaborate with enterprise leaders and subject matter experts
• Guide day-to-day activities of EPMO team members and advocate for the EPMO
• Create project scopes and charters; identify vendor needs and deliverables
• Develop project plans, schedules, milestones, resource plans, budgets and communication/training plans
• Coordinate internal resources and third-party vendors
• Facilitate project kickoffs and benefits realization planning
• Delegate tasks and manage shifting priorities, demands and timelines
• Execute projects and coordinate activities across organizational functions
• Manage project teams and vendors; resolve conflicts and escalate issues as appropriate
• Conduct feasibility studies, vendor selections and proposal evaluations
• Track project progress, costs, risks, issues, requirements and scope
• Maintain project documentation and communicate project status regularly
• Hold technical team meetings and ensure project requirements are met
• Deliver assigned strategic initiatives and enterprise projects on time, within budget and at the required quality level
• Oversee project communications, reports, timelines, presentations, minutes and agendas
• Administer human resource policies; recruit, coach, mentor, motivate and manage staff performance
• Set department and employee goals and complete annual performance appraisals
• Conduct lessons learned and project closeout processes
• Measure project performance and improve PMO capabilities through practices, templates, policies, tools and partnerships
• Build trusted-adviser relationships with stakeholders and sponsors
• Collaborate with business partners to support member experience and optimize business processes
• Support continuous improvement and represent the Credit Union professionally
• Maintain confidentiality and participate in member community activities and events
• Stay current with financial services, business operations, processes, information technologies and project management best practices

Project Manager III

Network Engineer

• Maintain and monitor reliability, performance, and security of the Credit Union’s computer systems and networking equipment
• Maintain network by monitoring circuit status and network performance and installing upgrades and patches
• Resolve vulnerability assessments in a punctual manner
• Monitor network equipment logs to determine impending failures
• Contact vendors to replace component equipment such as hard drives, circuit boards, and network appliances
• Use network management tools to identify network traffic and recommend solutions to optimize network performance
• Troubleshoot and resolve technical issues and identify root causes
• Design and plan expansion or enhancement of network infrastructure
• Consult with vendor technicians and IT leadership when necessary
• Contribute to overlapping project teams and manage time and productivity to meet project constraints
• Work effectively with project managers and stakeholders while maintaining communications
• Maintain users and security controls for local and remote network access
• Maintain logs for patches, upgrades, maintenance, and repairs
• Assist with disaster recovery and business continuity testing, including system and data restores
• Participate in routine disaster recovery and business continuity exercises
• Replace and install network equipment as necessary
• Inventory network support contracts and ensure current licenses are in place
• Support and participate in continuous improvement activities
• Represent the Credit Union in a positive professional manner
• Maintain member and other sensitive information with confidentiality
• Perform other related duties as assigned

Network Administrator

Insurance

• Enhance the safety and security of credit union assets
• Provide superior member service
• Review early detection reports to prevent and mitigate fraud
• Receive and process incoming member fraud/dispute claims
• Review system-generated fraud reports for potential suspicious activity
• Prepare periodic reports regarding the status of credit union assets
• Assist with fraud-related budget projections, historical analysis, and forecasting trends
• Participate in continuous improvement activities
• Represent the Credit Union in a positive and professional manner
• Maintain member and other sensitive information with confidentiality
• Perform other related duties as assigned

Enterprise Risk Management – Fraud Review Specialist

• Provide exemplary member service via phone, e-mail, web channels, mail, and facsimile
• Process deposits and withdrawals
• Review account information and credit/card transactions
• Process loan payments
• Provide basic online banking support
• Support Credit Union depository and lending products
• Work to achieve cross-sell goals
• Adhere to assigned schedules while handling calls in a queue
• Consult with members, identify needs, offer solutions, and follow up on pending transactions
• Open new Member Accounts, including Savings, Checking, Money Market, Trust, Certificates, and IRA
• Complete account cards, certificate applications and agreements, trust applications and agreements, and certificates of trust
• Perform account maintenance, including address/name changes, account setup, joint owners, beneficiaries, account closures, deceased accounts, and notary services
• Identify and report suspicious behavior or suspected fraud activity
• Complete required training and compliance modules
• Support continuous improvement activities
• Maintain confidentiality of member and other sensitive information
• Represent Nuvision Credit Union positively and professionally
• Perform other related duties as assigned

Member Contact Center Representative, Full Time

Enterprise Systems Analyst

Project Manager III

Network Administrator

Enterprise Risk Management – Fraud Review Specialist

Member Contact Center Representative 1