Digital Experience & Optimization Specialist

Nuvision Federal Credit Union

. Improve performance, usability, operational effectiveness, and member experience across Nuvision Credit Union's digital channels .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $30 - $51 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in optimizing digital banking experiences, managing vendor relationships, and analyzing member journeys to enhance operational effectiveness. Proficient in developing performance dashboards and executing user acceptance testing to ensure high-quality digital solutions.

Highest-signal resume keywords

Digital Banking ExperienceAnalytics ProficiencyVendor Management SkillsProcess Improvement ExpertiseProject Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital Banking PlatformsMember JourneysProcess OptimizationUser Acceptance TestingData AnalysisTechnical Issue ResolutionPerformance DashboardsReportingBusiness AnalysisAutomation

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationAbility to Handle Multiple PrioritiesProblem-SolvingCollaboration

Certifications & Qualifications

Bachelor's Degree in Related Field

Industry Keywords

FintechProduct ManagementOperational PerformanceContinuous ImprovementMember ExperienceGovernanceDigital Enhancement BacklogAIIntelligent DecisioningConversion Funnels

About the role

Key responsibilities & impact

Improve performance, usability, operational effectiveness, and member experience across Nuvision Credit Union's digital channels
Optimize digital experiences, product operations, analytics, vendor coordination, governance, and continuous improvement
Analyze member journeys, conversion funnels, abandonment trends, channel utilization, and operational performance
Manage the digital account opening pending queue and ensure applications meet service level agreements
Contact members for required documentation, resolve outstanding requirements, provide status updates, and facilitate account funding and opening
Monitor aging applications and identify causes of delays or fallout
Partner with Operations, Compliance, Risk, Branches, and the Member Relationship Center to improve onboarding and reduce abandonment
Develop digital performance dashboards, scorecards, executive summaries, presentations, and recommendations
Coordinate digital vendor enhancement requests, issue resolution, testing, roadmaps, schedules, and deliverables
Maintain and prioritize the digital enhancement backlog and document requirements, workflows, business rules, user stories, and process improvements
Identify and support AI, automation, intelligent decisioning, personalization, and process optimization initiatives
Collaborate with business units to identify inefficiencies and improve digital operations
Develop and execute UAT plans and test scenarios; validate functionality, integrations, user experience, and system performance
Document defects, coordinate release readiness, and support launches and production deployments
Translate analytics, member feedback, and operational data into strategic recommendations and business cases
Support continuous improvement, member relations, events, and other assigned duties

Requirements

What you’ll need

3–5 years of experience in digital banking, fintech, product management, business analysis, or related field
Comprehensive knowledge of digital banking platforms, member journeys, analytics, AI, and automation
Strong analytical, reporting, process improvement, project coordination, and vendor management skills
Ability to handle multiple priorities
Ability to deal with constant interruptions
Strong verbal and written communication skills
Strong proficiency with technical systems and solutions, including identifying root causes and resolving technical issues
Bachelor's degree in related field; or equivalent

Benefits

Comp & perks

Medical
Dental
Vision
Life Insurance
Flexible Spending Account
401(k) Matching
Paid Time Off
Training Provided
Tuition Reimbursement