Member Contact Center Representative 1

Nuvision Federal Credit Union

. Provide exemplary member service via phone, e-mail, web channels, mail, and facsimile .

Posted 9/19/2026full-timeCheyenne • Wyoming • United StatesJunior💰 $17 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong member service capabilities through effective communication and problem-solving skills, with a solid understanding of financial products and services. Proficient in processing transactions and maintaining confidentiality while achieving sales goals.

Highest-signal resume keywords

Member ServiceFinancial Products KnowledgeMicrosoft Applications ProficiencySales Goal AchievementInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account MaintenanceTransaction ProcessingLoan Payment ProcessingCross-SellingOnline Banking Support

Soft Skills

Professional Verbal SkillsExcellent Follow UpTeam PlayerEmpathetic NatureOrganizational Skills

Tools & Technologies

Microsoft WordMicrosoft OutlookMicrosoft ExcelWebcam Operation

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Credit UnionDepository ProductsLending ProductsFraud DetectionCompliance

About the role

Key responsibilities & impact

Provide exemplary member service via phone, e-mail, web channels, mail, and facsimile
Process deposits and withdrawals
Review account information and credit/card transactions
Process loan payments
Provide basic online banking support
Support Credit Union depository and lending products
Work to achieve cross-sell goals
Adhere to assigned schedules while handling calls in a queue
Consult with members, identify needs, offer solutions, and follow up on pending transactions
Open new Member Accounts, including Savings, Checking, Money Market, Trust, Certificates, and IRA
Complete account cards, certificate applications and agreements, trust applications and agreements, and certificates of trust
Perform account maintenance, including address/name changes, account setup, joint owners, beneficiaries, account closures, deceased accounts, and notary services
Identify and report suspicious behavior or suspected fraud activity
Complete required training and compliance modules
Support continuous improvement activities
Maintain confidentiality of member and other sensitive information
Represent Nuvision Credit Union positively and professionally
Perform other related duties as assigned

Requirements

What you’ll need

1 year retail experience with a proven track record in meeting and or exceeding service and sales goals
Basic understanding of financial products and services
Professional verbal skills and etiquette
Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam
Excellent follow up
Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs
Excellent Written skills (Email) – Grammar and Spelling
Member service and organizational skills
Work well with other departments – Team player
Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
Willingness to make a difference
Personable and professional
High School Diploma or equivalent

Benefits

Comp & perks

Sign-on bonus available for eligible external applicants
Medical
Dental
Vision
Life Insurance
Flexible Spending Account
401(k) Matching
Paid Time Off
Training Provided
Tuition Reimbursement