Member Contact Center Representative 1

Nuvision Federal Credit Union

. Provide exemplary service to Credit Union members via phones, e-mail, web channels, mail, and facsimile .

Posted 10/8/2026full-timeRemote • United StatesJunior💰 $17 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong member service capabilities, with a focus on financial products and services, effective communication, and organizational skills. Proficient in processing transactions and maintaining confidentiality while adhering to compliance standards.

Highest-signal resume keywords

Member ServiceFinancial Products KnowledgeMicrosoft Office ProficiencyInterpersonal SkillsSales Goal Achievement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account MaintenanceTransaction ProcessingLoan Payment ProcessingCross-SellingRemote Signing

Soft Skills

Professional Verbal SkillsExcellent Follow UpEmpathyTeam PlayerOrganizational Skills

Tools & Technologies

Microsoft WordMicrosoft OutlookMicrosoft ExcelWebcam Operation

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Credit UnionDepository ProductsLending ProductsFraud DetectionCompliance

About the role

Key responsibilities & impact

Provide exemplary service to Credit Union members via phones, e-mail, web channels, mail, and facsimile
Process deposits and withdrawals, review account information and credit/card transactions, process loan payments, and provide basic online banking support
Support the Credit Union’s depository and lending products and work to achieve cross-sell goals
Adhere to assigned schedules and provide timely service in a phone queue
Consult with members, identify needs, offer solutions, and follow up on pending transactions
Recommend appropriate products and services
Open new Member Accounts, including Savings, Checking, Money Market, Trust, Certificates, and IRA accounts
Complete account forms and agreements
Perform account maintenance, including address/name changes, ownership and beneficiary updates, account closures, deceased accounts, and notary services
Identify and report suspicious behavior or suspected fraud activity
Complete required training and compliance modules
Maintain confidentiality of member and sensitive information
Support continuous improvement activities and represent the Credit Union professionally
Perform other related duties as assigned

Requirements

What you’ll need

1 year retail experience with a proven track record in meeting and or exceeding service and sales goals
Basic understanding of financial products and services
Professional verbal skills and etiquette
Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel)
Experience with remote signing and ability to work and operate a webcam
Excellent follow up
Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs
Excellent Written skills (Email) – Grammar and Spelling
Member service and organizational skills
Work well with other departments – Team player
Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
Willingness to make a difference
Personable and professional
High School Diploma or equivalent
Must be based in Alaska, Arizona, Nevada, Texas, or Wyoming

Benefits

Comp & perks

Sign-on bonus available for eligible external applicants
Medical
Dental
Vision
Life Insurance
Flexible Spending Account
401(k) Matching
Paid Time Off
Training Provided
Tuition Reimbursement
Remote work arrangement