Member Contact Center Representative 1 – Full Time

Nuvision Federal Credit Union

. Provide exemplary service to Credit Union members via phones, e-mail, web channels, mail, and facsimile .

Posted 10/28/2026full-timeRemote • United StatesJunior💰 $17 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong member service capabilities, including effective communication and interpersonal skills, while proficiently managing financial products and services. Capable of processing transactions accurately and maintaining confidentiality in a professional environment.

Highest-signal resume keywords

Member ServiceFinancial Products KnowledgeMicrosoft Applications ProficiencySales Goals AchievementInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Transaction ProcessingAccount MaintenanceLoan Payment ProcessingOnline Banking SupportFraud Detection

Soft Skills

Professional Verbal SkillsExcellent Follow UpEmpathyTeam PlayerOrganizational Skills

Tools & Technologies

Microsoft WordMicrosoft OutlookMicrosoft ExcelWebcam Operation

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Credit UnionDepository ProductsLending ProductsCross-Sell GoalsConfidentiality

About the role

Key responsibilities & impact

Provide exemplary service to Credit Union members via phones, e-mail, web channels, mail, and facsimile
Process deposits and withdrawals, review account information and credit/card transactions, and process loan payments
Provide basic online banking support
Support depository and lending products and achieve Credit Union cross-sell goals
Provide efficient and timely service to membership
Consult with members, identify needs, offer solutions, and follow up on pending transactions
Hold conversations with members in person or over the phone
Recommend products and services, including ancillary products
Open new member accounts, including savings, checking, money market, trust, certificates, and IRA accounts
Complete account forms and agreements
Perform account maintenance, including address and name changes, ownership and beneficiary updates, account closures, deceased account processing, and notary services
Identify and report suspicious behavior or suspected fraud activity
Complete required training and compliance modules
Maintain confidentiality of member and other sensitive information
Support continuous improvement activities
Represent the Credit Union positively and professionally
Treat co-workers and members with respect
Perform other related duties as assigned

Requirements

What you’ll need

1 year retail experience with a proven track record in meeting and or exceeding service and sales goals
Basic understanding of financial products and services
Professional verbal skills and etiquette
Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel)
Remote signing and ability to work and operate a webcam
Excellent follow up
Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs
Excellent Written skills (Email) – Grammar and Spelling
Member service and organizational skills
Ability to work well with other departments as a team player
Genuine interest in helping members through Conversations that Matter and an empathetic and caring nature
Willingness to make a difference
Personable and professional
High School Diploma or equivalent

Benefits

Comp & perks

Sign-on bonus available for eligible external applicants
Medical
Dental
Vision
Life Insurance
Flexible Spending Account
401(k) Matching
Paid Time Off
Training Provided
Tuition Reimbursement