Member Contact Center Representative 1, Full-Time

Nuvision Federal Credit Union

. Provide exemplary service to Credit Union members via phones, e-mail, web channels, mail, and facsimile .

Posted 10/17/2026full-timeRemote • United StatesJunior💰 $17 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in member service and financial product knowledge, with a strong ability to consult, identify needs, and recommend appropriate solutions. Exhibits excellent communication skills, both verbal and written, while maintaining confidentiality and professionalism.

Highest-signal resume keywords

Member ServiceFinancial Products KnowledgeMicrosoft Office ProficiencySales Goals AchievementInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account MaintenanceTransaction ProcessingCross-SellingBasic Online Banking SupportFraud Detection

Soft Skills

Professional Verbal SkillsExcellent Follow UpTeam PlayerEmpathetic NatureOrganizational Skills

Tools & Technologies

Microsoft WordMicrosoft OutlookMicrosoft ExcelRemote SigningWebcam Operation

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Credit UnionDepository ProductsLending ProductsMember AccountsCompliance

About the role

Key responsibilities & impact

Provide exemplary service to Credit Union members via phones, e-mail, web channels, mail, and facsimile
Process deposits, withdrawals, loan payments, account transactions, and provide basic online banking support
Support depository and lending products and achieve Credit Union cross-sell goals
Provide efficient and timely member service with quality and accuracy
Consult with members, identify needs, offer solutions, and follow up on pending transactions
Recommend appropriate products and services
Open new member accounts including Savings, Checking, Money Market, Trust, Certificates, and IRA accounts
Complete account forms and agreements
Perform account maintenance including address and name changes, ownership and beneficiary updates, account closures, deceased accounts, and notary services
Identify and report suspicious behavior or suspected fraud activity
Complete required training and compliance modules
Support continuous improvement activities
Maintain confidentiality of member and sensitive information
Represent Nuvision Credit Union positively and professionally
Perform other related duties as assigned

Requirements

What you’ll need

1 year retail experience with a proven track record in meeting and or exceeding service and sales goals.
Basic understanding of financial products and services
Professional verbal skills and etiquette
Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam
Excellent follow up
Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs
Excellent Written skills (Email) – Grammar and Spelling
Member service and organizational skills
Work well with other departments – Team player
Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
Willingness to make a difference
Personable and professional
High School Diploma or equivalent

Benefits

Comp & perks

Sign-on bonus available for eligible external applicants
Medical
Dental
Vision
Life Insurance
Flexible Spending Account
401(k) Matching
Paid Time Off
Training Provided
Tuition Reimbursement