Member Contact Center Representative, Full Time

Nuvision Federal Credit Union

. Provide exemplary member service to the Credit Union via phones, e-mail, web channels, mail, and facsimile .

Posted 9/19/2026full-timeUnited StatesJunior💰 $17 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong member service capabilities through effective communication and problem-solving skills, with a solid understanding of financial products and services. Proficient in processing transactions accurately while achieving sales goals and maintaining confidentiality.

Highest-signal resume keywords

Member ServiceFinancial Products KnowledgeMicrosoft Office ProficiencySales Goal AchievementInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction ProcessingAccount MaintenanceLoan Payment ProcessingCross-SellingOnline Banking Support

Soft Skills

Professional Verbal SkillsExcellent Follow UpEmpathyTeam PlayerOrganizational Skills

Tools & Technologies

Microsoft WordMicrosoft OutlookMicrosoft ExcelWebcam Operation

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Credit UnionDepository ProductsLending ProductsMember TransactionsCompliance

About the role

Key responsibilities & impact

Provide exemplary member service to the Credit Union via phones, e-mail, web channels, mail, and facsimile
Process deposits and withdrawals
Review account information and credit/card transactions
Process loan payments
Provide basic online banking support
Support the Credit Union’s depository and lending products
Achieve cross-sell goals established by the Credit Union
Provide efficient and timely service to members
Provide basic member service transactions with quality and accuracy
Consult with members, identify needs, offer solutions, and follow up on pending transactions
Hold meaningful conversations with members in person or over the phone
Recommend products and services, including ancillary products
Open new member accounts, including savings, checking, money market, trust, certificates, and IRA accounts
Complete account cards, certificate applications and agreements, trust applications and agreements, and certificates of trust
Perform account maintenance, including address and name changes, account setup updates, joint owner and beneficiary updates, account closures, deceased account processing, and notary services
Identify and report suspicious behavior or suspected fraud
Complete required training and compliance modules
Treat co-workers and members with respect
Support and participate in continuous improvement activities
Represent the Credit Union positively and professionally
Maintain confidentiality of member and other sensitive information
Perform other related duties as assigned

Requirements

What you’ll need

1 year retail experience with a proven track record in meeting and or exceeding service and sales goals
Basic understanding of financial products and services
Professional verbal skills and etiquette
Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel)
Remote signing and ability to work and operate a webcam
Excellent follow up
Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs
Excellent Written skills (Email) – Grammar and Spelling
Member service and organizational skills
Work well with other departments – Team player
Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
Willingness to make a difference
Personable and professional
High School Diploma or equivalent

Benefits

Comp & perks

Sign-on bonus available for eligible external applicants
Medical
Dental
Vision
Life Insurance
Flexible Spending Account
401(k) Matching
Paid Time Off
Training Provided
Tuition Reimbursement