NVISION Eye Centers

Call Center Representative

• Engage prospective patients with enthusiasm, confidence, and professionalism from the first call
• Convert inbound inquiries into scheduled consultations through consultative conversation and relationship building
• Educate patients on procedures, financing options, and the NVISION experience
• Overcome objections and help hesitant callers feel confident moving forward
• Deliver a concierge-level experience that exceeds expectations
• Make outbound follow-up calls to re-engage prospective patients and maximize conversions
• Build trust while representing surgeons and clinical teams professionally
• Assist anxious or upset callers using empathy and sound judgment
• Accurately schedule appointments across multiple clinic locations
• Collaborate with clinic teams to support patient retention and satisfaction
• Maintain product knowledge and stay informed on offerings and processes
• Meet and exceed conversion, booking, and patient satisfaction metrics

Inside Sales Agent – Call Center