Call Center Agent

NVISION Eye Centers

. Answer telephone promptly in a polite and professional manner and exceed patient satisfaction .

Posted 10/9/2026full-timeThousand Oaks • California • United StatesJuniorMid-Level💰 $19 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills in a high-volume call center environment, effectively managing patient inquiries and scheduling appointments while maintaining professionalism and empathy. Bilingual capabilities in English and Spanish enhance communication with diverse patient populations.

Highest-signal resume keywords

Call Center ExperienceCustomer Service ExcellenceAppointment SchedulingBilingual (English/Spanish)Ophthalmology Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingCall HandlingIssue ResolutionMultitaskingPatient Retention

Soft Skills

EmpathyProfessional CommunicationSound JudgmentProblem SolvingCustomer Satisfaction

Industry Keywords

High Volume Call CenterPatient SatisfactionConsultation BookingOphthalmology

About the role

Key responsibilities & impact

Answer telephone promptly in a polite and professional manner and exceed patient satisfaction
Answer questions succinctly and professionally and evaluate when to escalate
Ensure patients are booked for consultation during their first call to NVISION
Present in a professional and educated manner to all customers, patients, and doctors who call in
Place outbound calls timely and with enthusiasm to assist
Research and resolve issues to ensure patient retention and satisfaction
Use sound judgment and empathy in handling calls, especially with upset patients
Schedule appointments correctly while servicing multiple centers
Maintain knowledge of company products and customer service processes
Work quickly and multitask in a call center environment

Requirements

What you’ll need

Candidates must be located in Thousand Oaks
2+ years of experience in high volume call center preferred, but willing to train the right person
Ophthalmology experience would be helpful but not required
Bilingual is a plus (English/Spanish)
Ability to answer questions succinctly and professionally and evaluate when to escalate
Ability to handle a Call Center environment: work quickly and multi-task