Technical Trainer 2 – Construction Emphasis

NW Natural

. Develop and conduct training programs for Field Operations, including Construction, Customer Field Services, System Operations, and other field operations workgroups .

Posted 10/7/2026full-timeUnited StatesMid-LevelSenior💰 $88,700 - $140,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge and application of field operations standards, including the Field Operations Manual, International Residential Code, and OSHA Regulations. Capable of developing and conducting comprehensive training programs while effectively evaluating employee performance and ensuring compliance with safety practices.

Highest-signal resume keywords

Field Operations ExperienceTraining Program DevelopmentKnowledge of OSHA RegulationsExcellent Verbal CommunicationAnalytical and Diagnostic Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Curriculum DevelopmentTraining Assessment DesignField Operations Manual ApplicationInternational Residential Code ApplicationNWN Standard Practices Manual ApplicationFederal Pipeline Safety Rules ApplicationNWN Emergency Response Procedures ApplicationQuality Assurance InspectionsTechnical DocumentationData Analysis

Soft Skills

CollaborationPresentation SkillsProblem-SolvingInterpersonal SkillsInitiative

Tools & Technologies

Learning Management SystemElectronic Testing ToolsPC ApplicationsDatabase Applications

Certifications & Qualifications

Valid OR/WA Driver's LicenseRequired Certifications and Endorsements

Industry Keywords

Field OperationsConstructionCustomer Field ServicesSafety PracticesNatural Gas TrainingCompliance ReportsOperator Qualifications Program

About the role

Key responsibilities & impact

Develop and conduct training programs for Field Operations, including Construction, Customer Field Services, System Operations, and other field operations workgroups
Develop and maintain training curricula and materials, including course overviews, outlines, trainer guides, print and electronic materials, props, tools, supplies, and computer-based training
Conduct classroom, remote, scenario-based/simulation, practical, and on-the-job training
Provide training for field coaches and evaluators, and potentially contractors and contractor trainers
Design training assessments and tools to evaluate employee performance and knowledge
Use the Learning Management System and electronic testing to track completion and review assessment results
Observe and provide feedback to field employees; conduct training needs assessments and evaluate training effectiveness
Perform administrative duties to track training, attendance, and evaluation results
Use technology to enhance training delivery and measure effectiveness
Research and recommend new tooling, work methods, and technologies
Coordinate and update operating manuals for compliance with codes, regulations, and standards
Develop and conduct natural-gas-related training for fire departments and maintain annual territory contacts
Support material defects and failure investigations, analyze data, and prepare compliance reports
Work with Engineering and manufacturers/vendors on defect and failure follow-up analysis
Perform quality assurance inspections of personnel
Support the Operator Qualifications program through evaluations, procedure review/revision, and related training
Serve as subject matter expert on assigned company committees
Operate vehicles on company business in compliance with laws and policies
Coach field employees on proper work practices, policies, and procedures
Conduct training for parallel field roles with industry partners
Travel throughout the territory as needed
Support the company’s culture of safe work practices

Requirements

What you’ll need

Minimum of 3 years current NW Natural field operations experience or equivalent combination of related current and past field operations experience/education for Level 2
5+ years of current NW Natural field operations experience for Level 3
Relevant field operations experience in system operations, construction, customer field services, or related fields
Advanced knowledge and application of the Field Operations Manual
Advanced knowledge and application of the International Residential Code and International Mechanical Code, as applicable
Advanced knowledge and application of the NWN Standard Practices Manual and Federal Pipeline Safety Rules
Advanced knowledge and application of NWN Emergency Response Procedures
Advanced knowledge and application of Company Safe Work Practices and OSHA Regulations
Excellent verbal communication skills
Proven presentation skills for small and large technical groups
Ability to collaborate across teams, departments, and employee levels
Track record of establishing and maintaining respect and confidence of field employees
Values diversity and an inclusive teamwork approach
Superb writing skills, including technical documentation, record keeping, report writing, and training plans
Initiative and results orientation
Ability to self-start, manage multiple tasks, prioritize work, and meet deadlines
Problem-solving and creative-thinking skills
Process design and improvement skills
Interpersonal, diplomatic, and respectful skills
PC skills, including word processing, spreadsheet, and database applications
Analytical and diagnostic skills; ability to collect, interpret, and summarize data
Valid OR/WA driver's license, required certifications and endorsements, and satisfactory driving record
Ability to physically access field work sites and locations as necessary

Benefits

Comp & perks

Rich health insurance benefits with competitive employer contribution
Free access to an online wellness resources platform
Up to 23 vacation days
80 hours of sick time
10 paid holidays and 3 floating holidays
3 weeks paid parental leave
Diversity, Equity & Inclusion Council and Employee Resource Groups
1500 sq foot exercise facility and secure bike room
Meaningful annual incentive bonus opportunity
Competitive 401K company contribution and match
15% discount on NW Natural stock through Employee Stock Purchase Program
Up to $5250 a year in tuition reimbursement
Wellness incentive program
20% off natural gas service
Up to 30% discount at NW Natural Appliance Center
TriMet Pass for all HQ employees
Discounts with Verizon & AT&T Wireless